Dispatch Coordinator

3 days ago

Mohali, Punjab, India DNA Scale Full time ₹ 25,000 - ₹ 3,00,000 per year

Job Title: Transportation Dispatch Coordinator - US & Canada (Fleet Tracking & Tracing)

Job Summary

We are seeking an experienced US/Canada Trucking Transportation Dispatch Coordinator to oversee daily fleet operations, optimize driver routes, and ensure on-time deliveries. This role focuses on real-time tracking, driver coordination, and customer communication—not freight brokerage or load booking.

Key Responsibilities

Dispatch & Route Management

  • Assign loads and dispatch company drivers (not brokers/carriers).
  • Monitor driver progress using GPS tracking.
  • Adjust routes in real-time for delays, weather, or traffic.

Customer & Driver Communication

  • Provide live updates to customers on delivery status.
  • Resolve delays, breakdowns, or service issues proactively.
  • Maintain professional communication with drivers via ELD/radio/phone.

Documentation & Compliance

  • Verify Bills of Lading (BOLs), PODs and DVIRs.
  • Ensure FMCSA/DOT compliance (HOS, pre-trip checks).
  • Maintain accurate logs in TMS.

Operational Support

  • Coordinate with warehouse/shipping teams for on-time pickups.
  • Report maintenance issues to fleet managers.

Must-Have Qualifications

  • 1+ year in truck dispatching (NOT brokerage).
  • Experience with ELD/GPS tracking tools.
  • Strong problem-solving skills for delays/detours.
  • Proficient in TMS software and MS Office (Excel for logs).
  • Knowledge of FMCSA/DOT regulations (U.S.) or MTO/CPC rules (Canada).

Nice-to-Have (Not Required)

  • Experience with dedicated fleets (e.g., dry van, reefer, flatbed).
  • Familiarity with cross-border (U.S./Canada) shipping docs.

Work Environment

  • This is NOT a freight broker role—no load booking or rate negotiation.
  • Fast-paced, 24/7 operation (night shifts required).
  • Team-oriented with direct driver/customer interaction.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Application Question(s):

  • How many years of experience do you have in U.S. and Canada trucking dispatch (not freight brokerage)?
  • How many years of experience do you have with real-time fleet tracking and tracing using ELD/GPS systems?
  • Are you familiar with FMCSA (U.S.) and/or MTO (Canada) regulations, including Hours of Service (HOS) compliance?

Work Location: In person

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