Telemarketing Executive

3 days ago

Goregaon Mumbai, India Contactx Resource Management Pvt. Ltd. Full time ₹ 3,00,000 - ₹ 6,00,000 per year
  • We are looking for a dynamic and results-driven Telemarketing Representative to join our team.
  • In this role, you will focus on lead generation, promoting offers, obtaining customer feedback, handling payment follow-ups, conducting renewal calls, and maintaining daily reports.
  • Strong verbal and written communication skills are essential to ensure clear and effective interactions with customers.

Key Responsibilities:

  • Make outbound calls to potential customers to generate leads for our products/services.
  • Identify prospects through cold calling, networking, and referrals.
  • Promote current deals, discounts, and special offers to both new and existing customers.
  • Effectively communicate the value of our services and encourage customers to take advantage of current promotions.
  • Collect valuable feedback from customers regarding their experiences with our services.
  • Document the feedback accurately and report it to line Manager for further analysis and improvements.
  • Contact customers to follow up on outstanding payments or billing issues.
  • Ensure timely resolution of payment-related queries and maintain customer satisfaction.
  • Contact existing customers regarding the renewal of services before their contract expire.
  • Offer renewal options and upsell additional services.
  • Maintain accurate daily reports on calls made, leads generated, sales, and follow-up activities.
  • Provide detailed and timely updates on performance, challenges, and opportunities to reporting Manager.
  • Verbal and Written Communication:
  • Excellent verbal communication skills, with the ability to build rapport with customers over the phone.
  • Strong written communication skills for reporting and email communication.
  • Respond to customer inquiries promptly and ensure customer satisfaction through effective communication.

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