Telemarketing Executive

4 days ago

Mumbai, India Cheri angel HR Consulting Full time

Customer
- Internal

Lead Originators & Telemarketing manager - Ensure that lead originators are acknowledged and provided with feedback on the outcome of the lead. - Maintain reports on the lead management. Direct Sales Team - Coordinate and follow-up on the lead status with sales person. - No. of qualify lead - issue - Call rate per day - XX Sales leads per day to relevant sales channels

Stakeholder
- Internal

DHLE, BDE, DGF & DSC (all departments)) - Coordinate with all functional departments personnel (potential sales lead generators) for lead management - Ensure feedback is provided to all lead generators on status of all leads endorsed - Number of calls made and qualified leads generated - Leads must be action within the next working day

Process

Telemarketing Process Deployment - Primary Qualify all the leads received and channel the leads to the appropriate sales resource from - XX Sales leads per day to relevant each of the BUs. - Validate customer information and needs (segment) through using the agreed selection criteria to produce quality leads and accounts to ensure DHL group achieves its overall sales/revenue objectives and targets. - Manage and maintain the leads received ensuring customer information is available throughout the organisation - Maintain the data file on leads received, qualified, forwarded and final status updated - Ensure the data integrity in information systems for recording the updated customer historical information sales channels - ROI on DM Campaigns - New accounts Opened - Calls per day

People
- Management
- Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions. - Informal influence to enable improvement and change within the organization

Schedule:

- Day shift
- Morning shift

Work Location: In person

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