 
						Maestro Support Consultant
6 days ago
Kinaxis Maestro Support Consultant
Kinaxis Maestro Support Consultant3 Key Responsibilities:-      Act as the primary point of contact for Kinaxis Maestro support for the customer. 
-      Monitor and maintain the health of the Kinaxis Maestro platform, ensuring optimal performance and uptime. 
-      Support day-to-day operations including incident management, user issue resolution, and service requests. 
-      Perform data integrity checks, model validation, and integration monitoring. 
-      Conduct root cause analysis and implement permanent solutions for recurring issues. 
-      Manage and implement configuration changes and minor enhancements as per business needs. 
-      Coordinate with Kinaxis Product Support or internal teams for escalation of complex issues. 
-      Provide end-user support and deliver training or knowledge sessions when needed. 
-      Assist with periodic system upgrades, testing, and validation in collaboration with IT and business stakeholders. 
-      Monitor SLA compliance and deliver regular service performance reports. 
-      Proactively recommend improvements for system performance, user experience, and process optimization. 
-      Stay current with Kinaxis best practices, new features, and the evolving needs of the semiconductor industry. 
-      Bachelor's or Master's degree in Supply Chain, Engineering, Information Systems, or related field. 
-      5+ years of experience in Kinaxis Maestro, preferably in a support or managed services capacity. 
-      Experience in supporting Kinaxis for customers in the semiconductor industry is highly preferred. 
-      Strong understanding of supply planning, demand planning, inventory management, and order fulfillment processes. 
-      Hands-on experience in Maestro modules like Supply Planning, Demand Planning, Inventory Planning, etc. 
-      Proficient in authoring, configuring, and troubleshooting Kinaxis Workbooks, Tasks, Alerts, and Resources. 
-      Familiarity with data integration, ETL tools, and middleware (e.g., Dell Boomi, Informatica) is a plus. 
-      Strong analytical and problem-solving skills with attention to detail. 
 Excellent communication and stakeholder management skills.
-      ITIL certification or experience in ITSM processes (incident, problem, change management) is a plus. 
-      Ability to work in a fast-paced, global, multi-time zone environment. 
-      Kinaxis Maestro Certification (Author, Contributor, Admin). 
 Experience working with cross-functional teams across supply chain, IT, and operations.
-      Background in semiconductor supply chain operations or OEM/ODM ecosystem understanding. 
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