Maestro Support Consultant

6 days ago

Pune, Maharashtra, India Jade Global Software Pvt Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Kinaxis Maestro Support Consultant

Kinaxis Maestro Support Consultant3 Key Responsibilities:

  • Act as the primary point of contact for Kinaxis Maestro support for the customer.

  • Monitor and maintain the health of the Kinaxis Maestro platform, ensuring optimal performance and uptime.

  • Support day-to-day operations including incident management, user issue resolution, and service requests.

  • Perform data integrity checks, model validation, and integration monitoring.

  • Conduct root cause analysis and implement permanent solutions for recurring issues.

  • Manage and implement configuration changes and minor enhancements as per business needs.

  • Coordinate with Kinaxis Product Support or internal teams for escalation of complex issues.

  • Provide end-user support and deliver training or knowledge sessions when needed.

  • Assist with periodic system upgrades, testing, and validation in collaboration with IT and business stakeholders.

  • Monitor SLA compliance and deliver regular service performance reports.

  • Proactively recommend improvements for system performance, user experience, and process optimization.

  • Stay current with Kinaxis best practices, new features, and the evolving needs of the semiconductor industry.

Qualifications:

  • Bachelor's or Master's degree in Supply Chain, Engineering, Information Systems, or related field.

  • 5+ years of experience in Kinaxis Maestro, preferably in a support or managed services capacity.

  • Experience in supporting Kinaxis for customers in the semiconductor industry is highly preferred.

  • Strong understanding of supply planning, demand planning, inventory management, and order fulfillment processes.

  • Hands-on experience in Maestro modules like Supply Planning, Demand Planning, Inventory Planning, etc.

  • Proficient in authoring, configuring, and troubleshooting Kinaxis Workbooks, Tasks, Alerts, and Resources.

  • Familiarity with data integration, ETL tools, and middleware (e.g., Dell Boomi, Informatica) is a plus.

  • Strong analytical and problem-solving skills with attention to detail.
    Excellent communication and stakeholder management skills.

  • ITIL certification or experience in ITSM processes (incident, problem, change management) is a plus.

  • Ability to work in a fast-paced, global, multi-time zone environment.

Nice to Have:

  • Kinaxis Maestro Certification (Author, Contributor, Admin).
    Experience working with cross-functional teams across supply chain, IT, and operations.

  • Background in semiconductor supply chain operations or OEM/ODM ecosystem understanding.

Experience LevelMid Level

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