
Program Analyst-IT, IT Support
5 days ago
REF70203T- Program Analyst-IT, IT Support (Voice) role, 1 yrs experience, Bangalore location - Immediate joiners
Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400 clients with the help of our 44,000 employees.
Job DescriptionManage IT deliverables for Voice support across multiple shift with rotational weekly offs
• Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents.
• Process client's requests in line with the organization's security policies, existing mainframe access control lists.
• Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution.
• Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks.
• Manage Deliverables for Voice and Chat support
• Access provision on systems within the scope of Offshore team
• Routing requests to resolution groups when incidents are not within the scope of the offshore team.
• Monitoring the status and progress toward resolution of all open incidents.
• Provision of access as per user requirement
• Keeping requestors informed on progress made.
• Assignment of the incidents, escalating the process related matters, if necessary.
• Co-ordination with other support teams and closure
• Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution.
• Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee.
Graduate
Experience LevelEntry Level-
Analyst
1 week ago
Bengaluru, Karnataka, India IT Company Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for an Analyst located in Bengaluru. The Analyst will be responsible for collecting and analyzing data, generating reports, identifying trends and insights, and providing actionable recommendations to improve business performance. Day-to-day tasks will...
-
Program Analyst
1 week ago
Bengaluru, Karnataka, India Flosara Technology solutions pvt ltd Full time ₹ 6,00,000 per yearA leading manufacturing Industry located in Bangalore, Karnataka is hiring-Position- Program AnalystExp-1-4yrsPackage-6L PAInterview Mode-Face to Face onlyQuali-BE in CS / ITMandatory skills- , C#, Java script, Coding.Job overview-The Programming System Analyst performs programming, help desk functions, reporting and all other functions of the MIS...
-
SM/OM/AM Support
2 weeks ago
Bengaluru, Karnataka, India IT Full time ₹ 9,00,000 - ₹ 12,00,000 per yearLocation : Bangalore. Experience : 5-8 years. Job Description : We are looking for Support and Maintenance Engineers with expertise in ITSM, ITOM, and ITAM to provide technical support, troubleshoot issues, and maintain IT service management platforms. Key Responsibilities :Provide L2/L3 support for ITSM/ITOM/ITAM tools. Troubleshoot and resolve incidents,...
-
Zoho Analyst
5 days ago
Bengaluru, Karnataka, India Brilyant IT Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDescriptionBrilyant is seeking a highly motivated and detail-oriented ZOHO Analyst to optimize our business processes, implement new functionalities, and provide data-driven insights using the ZOHO suite of applications. The ideal candidate will bridge the gap between business needs and technical solutions, ensuring maximum utilization of our ZOHO...
-
Program Analyst-IT, Technical Support
2 weeks ago
Bengaluru, Karnataka, India WNS Global Services Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per yearREF70203T- Program Analyst-IT, Technical Support role, 1 yrs experience, Bangalore location - Immediate joiners Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational...
-
Workday Analyst
2 weeks ago
Bengaluru, Karnataka, India Pyramid It Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are looking for a skilled and independent Workday Reporting & Prism Analyst to support our HR systems. You will focus on areas like Workday HCM, Compensation, Talent, Learning, and Talent Acquisition. You should be confident working with global teams, preferably in Europe RegionKey Responsibilities:Build and maintain reports and dashboards in WorkdayWork...
-
Program Advisor: Inside Sale Specialist
1 day ago
Bengaluru, Karnataka, India Growskill It Full time ₹ 9,00,000 - ₹ 12,00,000 per yearReach out to prospective students via calls, emails, and social media.Understand learners career aspirations and recommend suitable programs.Deliver effective pitches to convert leads into enrollments.Achieve weekly and monthly sales targets
-
Data Analyst
2 weeks ago
Bengaluru, Karnataka, India Xebia It Architects Full time ₹ 9,00,000 - ₹ 12,00,000 per yearEligibility: Apply only if you are based in Bangalore and can join within 2 weeks (Immediate to 2 weeks notice period only).Job Title: Data Analyst / Data Governance SpecialistLocation: Bangalore (Hybrid 3 days office per week)Key Responsibilities:Profile and analyze new/existing data sources for structure, content, quality & consumption readinessConduct...
-
Consultant — Program Manager
2 weeks ago
Bengaluru, Karnataka, India Flexing It® Full time ₹ 15,00,000 - ₹ 25,00,000 per yearOur client, a global leader in energy management and automation, is seeking an Engineering Program Manager who will be part of the Sustenance team and will focus on tracking and implementing all Board of Change (BOC) related activities. This role requires close coordination with cross-functional stakeholders, ensuring timely execution of engineering changes,...
-
Corporate Programs Analyst, AVP
1 day ago
Bengaluru, Karnataka, India State Street Full time ₹ 12,00,000 - ₹ 36,00,000 per yearState Street Markets Corporate Programs Analyst (AVP)Who We Are Looking ForThe successful candidate will work with business leaders and teams to enable and expedite Markets participation in Corporate Programs. The candidate will reduce administrative burdens while shepherding the business teams through the frameworks, workflow and processes in a consistent...