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DIGITAL WORKPLACE SERVICES

3 weeks ago

Pune, Maharashtra, India Zensar Full time ₹ 1,04,000 - ₹ 1,30,878 per year

RESPONSIBILITIES

Responsibilities for this role include, but are not limited to:

  • Create, deploy, monitor, and troubleshoot software installs\deployments\updates.
  • Maintain, deploy and troubleshoot Group Policy changes at the Enterprise level.
  • Provide primary level 3 support to Deskside Support Teams.
  • Troubleshoot VMware VDI machine deployments for Windows devices.
  • Troubleshoot image deployments for Windows devices.
  • Troubleshoot Autopilot image deployments for Windows Laptop devices.
  • Performance analysis of Windows devices, both physical and virtual.
  • Building queries, data gathering and reporting to aid support and maintenance of the end user computing environment.
  • Ensure adherence to established IT standards and processes while proactively highlighting opportunities for improvement.
  • Ensure documentation for processes and procedures are created and maintained.
  • Advocate for the end user and proactively manage risk, impact and user experience.
  • Ensure all issues are logged appropriately and escalated as necessary using the Incident and Problem management process.
  • Communicate clearly with stakeholders to ensure they are kept up to date with progress on open issues, and follow-up on all open and pending issues.
  • Escalate issues to the wider support teams, vendors and team leaders as necessary.
  • Identify persistent problems and work with wider teams to resolve them.
  • Provide training and guidance on best practices to our user community.
  • Look for service improvement and ticket reduction opportunities.
  • Ensure controls and policies are always adhered to.

QUALIFICATIONS & EXPERIENCE

  • Previous experience working in an IT support role
  • Experience of Microsoft Endpoint Configuration Manager (SCCM) Software\Image\Patch deployment and troubleshooting.
  • Experience of Microsoft Intune and Autopilot.
  • Excellent knowledge of MS Windows10 and 11, O365.
  • Knowledge of Active Directory, Group Policy, TCP/IP, DNS and DHCP.
  • PowerShell scripting experience.
  • VMware vSphere and Horizon experience.
  • Demonstrated ownership of Level 3 desktop support issues, while working closely with Levels 1&2, other internal teams and 3rd Party vendor support.
  • Solid communications skills for documentation and knowledge transfer upon problem resolution.
  • Ability to work independently without intensive oversight.
  • Experience in working with global teams.
  • Strong interpersonal skills.
  • Positive, team centric attitude.
  • Organized.
  • Committed to continual improvement.