Furniture Mall General Manager

Job Description: General Manager - Furniture Mall

Role Summary

The General Manager is the senior-most position responsible for the overall strategic direction, operational execution, financial performance (P&L), and long-term growth of the Furniture Mall. This role requires a visionary leader capable of managing a large-scale retail environment, driving high sales volumes, ensuring exceptional customer experience, and maintaining efficient, profitable operations.

Key Responsibilities

1. Strategic Leadership & Financial Management

2. P&L Ownership: Take full ownership of the mall's Profit and Loss statement, including revenue generation, gross margin, operating expenses, and overall profitability targets.

3. Business Strategy: Develop and execute a comprehensive annual business plan to achieve financial goals, market share growth, and brand recognition.
4. Budgeting: Prepare, manage, and monitor the annual operating budget, ensuring optimal allocation of resources and strict cost control.

5. Performance Analysis: Analyze sales data, market trends, and key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.

6. Retail Operations & Merchandising

7. Operational Excellence: Oversee all day-to-day operations, ensuring seamless processes in sales, logistics, inventory, and customer service departments.

8. Visual Merchandising: Direct the Merchandising and Showroom teams to create visually impactful and sales-driven furniture displays across the mall.
9. Inventory & Logistics: Supervise the Inventory and Supply Chain functions to ensure optimal stock levels, efficient warehousing, and timely, damage-free delivery and installation for customers.

10. Facility Management: Oversee the maintenance and upkeep of the entire mall facility, ensuring a safe, clean, and appealing environment for customers and staff.

11. Sales & Customer Experience

12. Sales Drive: Lead the sales organization, setting ambitious sales goals, and implementing effective training and incentive programs to maximize team performance.

13. Customer Satisfaction: Establish and enforce world-class customer service standards, actively resolving escalated complaints and leveraging feedback to drive continuous service improvement.

14. Pricing Strategy: Develop and adjust pricing strategies, sales promotions, and liquidation plans in line with market demands and inventory levels.

15. People Management & Culture

16. Team Leadership: Lead, mentor, and develop a high-performing management team, fostering a culture of accountability, teamwork, and professionalism.

17. Staffing: Oversee the recruitment, onboarding, training, and performance management for all mall staff, ensuring adequate staffing to support business needs.
18. Compliance: Ensure all Human Resources, Health & Safety, and local regulatory requirements are met across all mall activities.

Required Qualifications and Skills

• Education: Bachelor's degree in Business Administration, Management, or a related field. MBA or advanced certification is a plus.
• Experience: Minimum 8-10 years of progressive management experience, with at least 3-5 years in a General Manager, Director, or high-level P&L-owning role, preferably in large-scale retail, furniture, home goods, or a big-box environment.
• Leadership: Proven ability to lead, inspire, and manage large, multi-functional teams.
• Financial Acumen: Strong understanding of financial statements, budgeting, inventory valuation, and retail metrics ($LTV$, $AOV$, UPT, etc.).
• Communication: Exceptional verbal and written communication skills to effectively engage with staff, customers, vendors, and executive leadership.

Job Type: Full-time

Pay: ₹80, ₹200,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Work Location: In person