Customer Service Representative
2 days ago
Company Profile : At Satopradhan Private Limited, we are an e-commerce platform delivering healthier alternatives all over India. Located in Amritsar, Punjab, we've been dedicated to offering sustainable alternatives for a holistic lifestyle since 2019. Our work culture is unique, peaceful, familial, and centred around your well-being. To know more about us, visit our ecommerce website
Job Profile: We are looking for a proactive Customer Support Representative with excellent English skills to assist customers with product-related inquiries, feedback, and support. Join us to deliver exceptional service and enhance customer satisfaction
Key Responsibilities:
- Handle inbound and outbound calls to address product queries and provide solutions.
- Assist customers with product selection, and usage, and handle the queries with utmost care.
- Conduct feedback calls to gather customer insights and improve product offerings.
- Promote products and features during customer interactions when appropriate.
- Resolve complaints efficiently while maintaining a positive tone.
- Document all interactions, queries, and feedback in the CRM system.
- Collaborate with the team to escalate technical or complex issues.
- Follow up with customers to ensure satisfaction and query resolution.
Requirements:
- Excellent English communication skills (verbal and written).
- Strong problem-solving abilities and customer-centric mindset.
- Comfortable with product calling and handling feedback conversations.
- Ability to multitask and thrive in a dynamic environment.
- Must have an experience in customer support or telesales.
How to Apply:
Submit your resume to or on Whatsapp at Be part of our mission to elevate customer experiences
Job Types: Full-time, Permanent, Fresher
Pay: ₹15, ₹20,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Experience:
- Customer support: 1 year (Required)
Language:
- English (Required)
- Hindi (Required)
Location:
- Amritsar, Punjab (Required)
Work Location: In person
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