Reservation Executive

23 hours ago

Bengaluru, Karnataka, India Shilton Hospitality Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Shilton Hospitality Pvt Ltd is a diverse hospitality company that operates business hotels, resto-bars, and leisure resorts. Known for its exceptional catering services and vibrant music festivals, Shilton Hospitality aims to provide memorable experiences to its guests. The company is dedicated to delivering high-quality service with a focus on customer satisfaction and excellence.

Job Description

This role oversees all reservation operations across multiple properties from the corporate level. The ideal candidate should be skilled in managing OTA extranets, optimizing inventory, and leveraging revenue management practices to maximize performance across the portfolio.

Key Responsibilities

1. Centralized Reservation Management

  • Handle all reservations—individual, group, and corporate—for all units via phone, email, PMS, CRS, and OTA platforms.
  • Input, update, and manage bookings accurately across PMS.
  • Coordinate with property-level front desk and housekeeping to ensure seamless arrivals and occupancy.
  • Manage group blocks—including allotments, cut-offs, and rooming lists.

2. OTA Extranet & Channel Management

  • Maintain and update rates, availability, and content across OTA extranets and distribution channels.
  • Monitor rate parity and fix discrepancies promptly.

3. Revenue Management & Forecasting

  • Analyze booking data, ADR, RevPAR, occupancy trends across properties; prepare and distribute regular reports.
  • Implement yield-optimizing strategies: dynamic pricing, inventory controls and overbooking approaches.
  • Support forecasting processes and demand calendars for future planning.

4. Reporting & Communication

  • Generate daily, weekly, and monthly reservations and revenue dashboards for senior management.
  • Communicate rate changes, inventory updates, and reservation trends to relevant stakeholders across departments.

5. Team Coordination & Training

  • Lead, mentor, and upskill reservation agents centrally to maintain operational standards.
  • Promote revenue culture and best practices in reservation handling among internal teams.

6. Partner Engagement

  • Communicate with OTAs, travel agents, corporate clients, and marketing teams effectively.

Qualifications & Competencies

  • Bachelor's degree in hospitality, Business, Finance, or equivalent.
  • 2–4 years' experience in reservations and revenue management, preferably with centralized or multi-property exposure.
  • Proficiency in PMS/CRS systems, OTA extranets, revenue tools.
  • Strong analytical capabilities and advanced Excel skills.
  • Excellent communication, multitasking, and teamwork abilities under pressure.
  • Experience in coaching or managing team performance.

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