Reservations Manager

1 week ago

Bengaluru, Karnataka, India JadeCaps Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Company Description

JadeCaps is an AI-first platform transforming the management and monetization of short-term rentals, designed for millions of second-home owners across India and Southeast Asia. Emphasizing dynamic pricing, calendar synchronization, and chatbots, JadeCaps optimizes every aspect of the rental experience and powers over 500 owners across India, Indonesia, Thailand, and Dubai. JadeCaps also supports brands like StayJade and RedOlive, each offering unique, premium stay experiences for Gen Z travelers and high-profile clients. All these brands are backed by JadeCaps' cutting-edge technology for seamless property management and exceptional guest experiences.

Role Summary
:

You'll be the first point of contact for guests making reservations across JadeCaps, RedOlive, and StayJade properties. Your job is to ensure smooth and efficient booking experiences, optimize occupancy, and respond to guest inquiries with warmth and precision.

Key Responsibilities
:

  • Manage daily reservation inquiries via WhatsApp, phone, email, and OTA platforms (Airbnb, , etc.)
  • Convert inbound leads into confirmed bookings while maintaining high response SLAs
  • Coordinate with property managers to confirm availability, special requests, and check-in readiness
  • Optimize booking calendars and pricing in sync with revenue manager inputs
  • Handle pre-arrival and post-booking guest communication professionally
  • Maintain booking records and payment details accurately in PMS
  • Follow SOPs for cancellations, refunds, overbookings, and special cases

Requirements
:

  • 1+ years experience in hospitality, travel, or customer service roles
  • Excellent written and verbal communication skills in English (Hindi/Kannada a plus)
  • Working knowledge of OTA platforms and Google Sheets
  • Strong attention to detail and time management skills
  • Customer-first mindset with calm under pressure

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