VoIP Network Engineer

2 days ago


DLF PhII Gurugram Haryana, India Welco Infotech Pvt. Ltd Full time ₹ 3,00,000 - ₹ 4,00,000 per year

Job Title: VoIP Support Engineer

Location: Sector 25, DLF Phase 2, Gurgaon

Job Type: Full-time

Voice of Demand (VOD): 3000

Experience Required: 2 to 4 Years

Industry: Telecom

Job Description:

We are looking for a skilled VoIP Support Engineer to join our growing telecom team. The ideal candidate will have a strong background in VoIP technologies, troubleshooting, and customer support within the telecom industry.

Key Responsibilities:

  • Provide Level 1 & 2 support for VoIP-related issues.
  • Troubleshoot and resolve SIP, RTP, codec, and call flow-related problems.
  • Monitor VoIP traffic using tools like Wireshark, sngrep, or similar.
  • Handle customer tickets and ensure timely resolution.
  • Coordinate with upstream/downstream providers and internal NOC/Tech teams.
  • Perform basic configuration and testing of VoIP equipment and softswitches.
  • Maintain logs, prepare incident reports, and escalate issues when required.
  • Assist in provisioning new accounts and maintaining VoIP configurations.

Skills & Qualifications:

  • Bachelor's degree in Computer Science, Telecom, or related field.
  • 2–4 years of experience in VoIP support, preferably in the telecom industry.
  • Good understanding of SIP protocol, call flows, and troubleshooting tools.
  • Experience with VoIP softswitches like FreeSWITCH, Asterisk, or similar.
  • Familiarity with Linux environments and command-line tools.
  • Strong communication and analytical skills.
  • Ability to work in shifts and handle critical situations efficiently.

Job Type: Full-time

Pay: ₹300, ₹400,000.00 per year

Benefits:

  • Provident Fund

Work Location: In person



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