VoIP Network Engineer
2 days ago
Job Title: VoIP Support Engineer
Location: Sector 25, DLF Phase 2, Gurgaon
Job Type: Full-time
Voice of Demand (VOD): 3000
Experience Required: 2 to 4 Years
Industry: Telecom
Job Description:
We are looking for a skilled VoIP Support Engineer to join our growing telecom team. The ideal candidate will have a strong background in VoIP technologies, troubleshooting, and customer support within the telecom industry.
Key Responsibilities:
- Provide Level 1 & 2 support for VoIP-related issues.
- Troubleshoot and resolve SIP, RTP, codec, and call flow-related problems.
- Monitor VoIP traffic using tools like Wireshark, sngrep, or similar.
- Handle customer tickets and ensure timely resolution.
- Coordinate with upstream/downstream providers and internal NOC/Tech teams.
- Perform basic configuration and testing of VoIP equipment and softswitches.
- Maintain logs, prepare incident reports, and escalate issues when required.
- Assist in provisioning new accounts and maintaining VoIP configurations.
Skills & Qualifications:
- Bachelor's degree in Computer Science, Telecom, or related field.
- 2–4 years of experience in VoIP support, preferably in the telecom industry.
- Good understanding of SIP protocol, call flows, and troubleshooting tools.
- Experience with VoIP softswitches like FreeSWITCH, Asterisk, or similar.
- Familiarity with Linux environments and command-line tools.
- Strong communication and analytical skills.
- Ability to work in shifts and handle critical situations efficiently.
Job Type: Full-time
Pay: ₹300, ₹400,000.00 per year
Benefits:
- Provident Fund
Work Location: In person
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