Consultant (telephony & Networking)

Sprinklr is a leading enterprise software company for all customer-facing functions With advanced AI Sprinklr s unified customer experience management Unified-CXM platform helps companies deliver human experiences to every customer every time across any modern channel Headquartered in New York City with employees around the world Sprinklr works with more than 1 000 of the world s most valuable enterprises global brands like Microsoft P G Samsung and more than 50 of the Fortune 100 Learn more about our culture and how we make our employees happier through The Sprinklr Way Own and manage customer implementation ensuring successful CCaaS deployment Perform end-to-end Network and IP Telephony assessments identifying bottlenecks and areas for improvement Analyze Signaling and Media streams execute Network diagnostics to troubleshoot Voice quality issues Work closely with CPaaS vendors and Carrier partners to optimize voice connectivity Act as the primary technical contact for customers during UAT and post-Go-Live Develop best practice guidelines for customers on network configurations and VoIP optimizations Assist with customer training on voice quality monitoring tools and configurations Qualifications Skills 5 years of experience in VoIP Telecom and Networking domains Strong knowledge of VoIP Protocols SIP SDP RTP RTCP Networking fundamentals UDP TCP IP DNS MPLS QoS latency jitter packet loss mitigation and CCaaS platforms e g Genesys Five9 Amazon Connect Hands-on experience with Session Border Controller SBC Media Servers and WebRTC Hands-on experience with Network topologies VPNs IPSec Firewalls and NAT traversal for VoIP Ability to collaborate with CPaaS vendors Carrier partners and Engineering teams Strong troubleshooting skills with experience using network monitoring and debugging tools Excellent communication skills with the ability to translate technical issues for non-technical stakeholders Why You ll Love Sprinklr We re committed to creating a culture where you feel like you belong are happier today than you were yesterday and your contributions matter At Sprinklr we passionately genuinely care For full-time employees we provide a range of comprehensive health plans leading well-being programs and financial protection for you and your family through a range of global and localized plans throughout the world For more information on Sprinklr Benefits around the world head to to browse our country-specific benefits guides We focus on our mission We founded Sprinklr with one mission to enable every organization on the planet to make their customers happier Our vision is to be the world s most loved enterprise software company ever We believe in our product Sprinklr was built from the ground up to enable a brand s digital transformation Its platform provides every customer-facing team with the ability to reach engage and listen to customers around the world At Sprinklr we have many of the world s largest brands as our clients and our employees have the opportunity to work closely alongside them We invest in our people At Sprinklr we believe every human has the potential to be amazing We empower each Sprinklrite in the journey toward achieving their personal and professional best For wellbeing this includes daily meditation breaks and virtual fitness We have continuous learning opportunities available with LinkedIn Learning and more EEO - Our philosophy Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender race ethnicity age and lifestyle preference among others We value and celebrate diversity and fervently believe every employee matters and should be respected and heard We believe we are stronger when we belong because collectively we re more innovative creative and successful Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status See also Sprinklr s EEO Policy and EEO is the Law