Senior Program Manager

About R1R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together betterR1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place sto Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.To learn more, visit: Position Title: Sr. Manager - Cybersecurity (Third Party Cyber Risk Management)Summary: We are seeking an experienced Sr. Manager – Third party Cyber Risk Management to lead our Third-party Cybersecurity risk and governance efforts for India/Philippines market of R1 RCM. The Senior Manager – Third-Party Cyber Risk Management is responsible for leading and executing the organization's cybersecurity oversight of vendors, suppliers, partners, and other external entities. This role ensures that all third-party relationships align with enterprise security policies, regulatory obligations, and risk tolerance levels. The individual will own the third-party risk management (TPRM) lifecycle — from onboarding and due diligence to continuous monitoring and remediation — and will serve as the subject matter expert on vendor security governance.Key Duties & Responsibilities: -Program Leadership & Governance

• Design, implement, and mature the Third-Party Cyber Risk Management Program aligned with frameworks such as NIST CSF, ISO 27001, HIPAA, CIS Controls, and SOC2.
• Develop and maintain policies, standards, and procedures governing vendor security due diligence, onboarding, monitoring, and offboarding.
• Establish and iterate security exhibit for contracts, enforce compliance and iterate wherever needed.
• Lead governance committees or working groups to discuss vendor risk posture, key issues, and remediation progress with business, procurement, and legal teams.
• Define and track Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) for vendor risk and present them to leadership and risk committees.

Vendor Risk Assessment & Due Diligence

• Oversee end-to-end third-party risk assessments including questionnaires, evidence review, and validation of security controls.
• Evaluate vendors against recognized security frameworks (e.g., SOC 2, ISO 27001, PCI DSS, NIST CSF, HIPAA/HITRUST).
• Manage inherent and residual risk scoring models to prioritize vendors based on business impact and data sensitivity.
• Perform or oversee onsite or virtual vendor audits for high-risk vendors and ensure timely closure of identified gaps.
• Work closely with Procurement and Legal to integrate cybersecurity clauses and right-to-audit provisions in vendor contracts.

Continuous monitoring and remediation:

• Implement and manage continuous monitoring tools and processes (e.g., Security Scorecard, Recorded Future) to detect vendor security posture changes.
• Ensure that remediation plans are documented, tracked, and closed within defined SLAs.
• Coordinate periodic reassessments of critical and high-risk vendors to verify ongoing compliance.
• Manage escalation processes for non-compliant or high-risk vendors, including executive reporting and remediation oversight.
• Perform internal audits against client security requirements to proactively prepare and improve organizational security posture

Collaboration and stakeholder management

• Partner with Business Units, Procurement, Legal, Privacy, and IT Security teams to ensure security risk is addressed in all third-party engagements.
• Collaborate with Legal, Compliance to support external audits and regulatory reviews involving third-party risk.
• Provide subject matter expertise during M&A due diligence, supplier transitions, or strategic partnerships.
• Deliver training and awareness to business and procurement teams on vendor security best practices.

Reporting and metrics

• Maintain a vendor risk register and ensure accurate documentation of risk decisions, exceptions, and compensating controls.
• Prepare executive dashboards and periodic reports summarizing vendor risk trends, findings, and remediation status.
• Support board-level reporting on supply chain and vendor cyber risks.

Qualification:
Bachelor's or Master's degree in Technology, Cybersecurity, Risk Management, or a related field.Experience, Skills and Knowledge:

• 7-10 years of total experience in information security, risk, or compliance roles.
• At least 5+ years of direct experience in third-party or vendor cyber risk management.
• Strong understanding of supply chain security, cloud vendor assessments, data privacy, and regulatory compliance (HIPAA, PCI DSS, GDPR, etc.).
• Experience using GRC and vendor risk management platforms (e.g., Archer, Audit board, or similar).
• Proven track record of leading remediation governance and cross-functional collaboration across business, IT, and legal teams. Proven experience managing third-party cybersecurity risk and audit programs at scale.
• Excellent communication skills, with ability to interface with clients, vendors, operational, legal, and IT leadership.

Key competency profile:

• Certified Information Security Manager (CISM)
• Certified Information Systems Auditor (CISA)
• Certified in Risk and Information Systems Control (CRISC)
• HITRUST CCSFP or ISO 27001 Lead Implementer

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit:

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