Senior Program Associate

Job Title:
Senior Program Associate

Location:
Vashi, Navi Mumbai (On-site)

Experience:
2–4 Years

Type:
Full-time

About Grexa

Grexa AI
is a
venture-backed startup
on a mission to build the
world's first Marketing AI Platform for small businesses
— a fully autonomous system that drives
Real Revenue
by automating and optimizing digital marketing.

Founded by
4 seasoned IIT alumni and former Testbook Founders/CXOs
(who scaled Testbook into a
$30Mn ARR business with 1,000+ employees
, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a proven track record of building at scale.

We're
funded, building fast, and assembling a high-performing team
to disrupt the global digital marketing space from India. If you're excited to solve real problems and build transformative AI products — this is your calling.

About the Role

We are looking for a
Senior Program Associate
to take ownership of client success and operational excellence at Grexa AI. This role sits at the intersection of
strategy, operations, and client engagement
— you'll ensure that businesses onboarded onto Grexa are not just activated but are actively thriving and scaling through our platform.

You'll work cross-functionally with product, growth, and leadership teams to design processes, analyze engagement data, and ensure that Grexa becomes a key driver of success for our clients.

If you're detail-oriented, analytical, and thrive in fast-paced, high-impact environments — you'll fit right in.

Key Responsibilities

• Create and implement scalable processes to deeply understand client businesses and ensure seamless onboarding and activation
• Continuously monitor
  client engagement metrics
  to identify opportunities for optimization and proactively drive platform adoption
• Serve as the
  strategic bridge
  between clients and internal teams — ensuring clear communication and fast issue resolution
• Champion the
  voice of the client
  by gathering feedback and turning it into actionable insights for product and process improvement
• Strategically identify
  growth and upsell opportunities
  within client accounts to drive retention and revenue expansion
• Build and maintain
  operational dashboards and reporting frameworks
  to measure program performance
• Collaborate with the
  founding and leadership teams
  to refine client journey strategies and ensure alignment with company goals

Requirements

• 2–4 years
  of experience in
  Program Management, Customer Success, Operations, or Growth roles
  , ideally in a
  product-based startup or SaaS company
• Demonstrated experience in designing and scaling processes
  that improve efficiency and client outcomes
• Strong
  analytical and problem-solving skills
  , with a focus on execution and results
• Excellent
  communication, coordination, and stakeholder management
  skills
• Hands-on proficiency in
  CRM systems, Excel/Sheets, and marketing or automation tools
• Highly proactive, detail-oriented, and comfortable working in dynamic environments

Why Join Us

• High-Growth Environment:
  Take real ownership and make an impact from day one — this is more than a role, it's a launchpad for your career.
• Direct Collaboration:
  Work directly with
  founders and cross-functional teams
  on key client programs and business-critical initiatives.
• Startup Agility, Structured Growth:
  Experience the pace of a startup with the support of processes designed for scalability.
• Learning & Mentorship:
  Access direct mentorship from leaders who've built multi-million-dollar businesses.
• Cutting-Edge Technology:
  Work with
  AI-driven marketing automation
  products transforming small business growth.
• Meaningful Impact:
  Be part of a mission that's redefining how small and medium businesses scale globally.