Current jobs related to BPO Trainer - Bengaluru, Karnataka - ADS247365
-
Trainer - BPO - Non- Technical
4 days ago
Bengaluru, Karnataka, India Transact Global Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionTransact Global is a BPO, Call Center & IT Services company founded in 2008. We are ISO 9001:2015 and ISMS 27001:2013 Certified, offering a range of CX, BPO & Call Center Solutions, including call center services, telemarketing operations, technical support, software development, analytics, and more. Our clients include Britannia India,...
-
Bengaluru, Karnataka, India Hiresquad Resources Full timeUrgent Openings in BangaloreLeading BPOVNA Trainer//Soft Skills Trainer//Communication TrainerRequire Excellent Communication SkillsCTC UPTO 7LPA based on Last CTCShifts 24*7Require minimum 6 months Experience as VNA Trainer/Communication TrainerRole and Key Responsibilities:• Partner with Front Line Recruitment Teams to evaluate the quality of new hires...
-
Bengaluru, Karnataka, India Hiresquad Resources Full timeUrgent Openings in Vadodara & Bangalore Leading BPO VNA Trainer//Soft Skills Trainer//Communication Trainer Require Excellent Communication Skills CTC UPTO 6.5LPA based on Last CTC Shifts 24*7 Require minimum 6 months Experience as VNA Trainer/Communication Trainer Role and Key Responsibilities: • Partner with Front Line Recruitment Teams to...
-
Bengaluru, Karnataka, India Hiresquad Resources Full timeUrgent Openings in BangaloreLeading BPOVNA Trainer//Soft Skills Trainer//Communication TrainerRequire Excellent Communication SkillsCTC UPTO 7LPA based on Last CTCShifts 24*7Require minimum 6 months Experience as VNA Trainer/Communication TrainerRole and Key Responsibilities:• Partner with Front Line Recruitment Teams to evaluate the quality of new hires...
-
Bengaluru, Karnataka, India Hiresquad Resources Full timeUrgent Openings in Bangalore Leading BPO VNA Trainer//Soft Skills Trainer//Communication Trainer Require Excellent Communication Skills CTC UPTO 7LPA based on Last CTC Shifts 24*7 Require minimum 6 months Experience as VNA Trainer/Communication Trainer Role and Key Responsibilities: • Partner with Front Line Recruitment...
-
Process Trainer
4 days ago
Bengaluru, Karnataka, India The Job Factory Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWarm Greeting For More DetailsCall : HR smitha @ * Min 3 years of overall experience in BPO Industry* Min 1 year as a Process Trainer in customer service industry / Domestic BPO* Exp with E-commerce account will be added advantage
-
Process Trainer
3 weeks ago
Bengaluru, Karnataka, India r3 Consultant Full timeJob Title: Process Trainer – InsuranceLocation: BangaloreOpen Positions: 4Experience Required: 4+ yearsCompensation: Up to ₹10 LPAShift: Rotational (Monday to Friday)About the RoleWe are looking for passionate and experienced Process Trainers - Insurance backgroundto join our team in Bangalore. The ideal candidate will have hands-on experience in...
-
Corporate Trainer – Financial Services
2 days ago
Bengaluru, Karnataka, India Learntern Career Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe're Hiring:Corporate Trainer – Financial Services & BPO OperationsLocation:Bengaluru | Full-TimeWe are seeking adynamic Corporate Trainerwith3+ years of experienceto deliver ourCertification Program in Financial Services – Operations & Sales (215 hours). The role focuses ontraining aspiring professionalsinBanking, Financial Services, and BPO...
-
Bengaluru, Karnataka, India Hiresquad Full time ₹ 4,00,000 - ₹ 7,00,000 per yearLeading BPO in BangaloreHiring for Sr Process TrainerInternational Voice Process(Mandatory)Require minimum 1year experience as Process Trainer in International BPO in International Voice ProcessImmediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE)CTC UPTO 7LPAShifts 24*75 Days WorkingRole and key responsibilities:Responsible...
-
Process Trainer
4 days ago
Bengaluru, Karnataka, India Transact Global Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionTransact Global, founded in 2008, is a Business Process Management and IT Services company. We provide a broad range of customer experience (CX), BPO, call center, and AI-based solutions. As an ISO 9001:2015 and ISMS 27001:2013 certified company, we have garnered a diverse clientele including Britannia India, 3M, Jockey India, HDFC, and...
BPO Trainer
2 weeks ago
ROLE SUMMARY:
We are seeking a dynamic Trainer with at least 5 years of experience in an International BPO or Global Capability Center (GCC) environment—ideally within a heavily regulated sector (healthcare, financial services, etc.). You will lead end-to-end learning initiatives: from designing and delivering onboarding to ongoing performance coaching, compliance training, and AI-enabled upskilling. You'll collaborate closely with Operations Managers, Quality teams, and stakeholders to ensure every agent meets our high standards for accuracy, compliance, and exceptional customer stewardship. In addition, you will act as a point of escalation for training-related queries and ensure prompt issue resolution.
KEY RESPONSIBILITIES:
1. Learning & Onboarding
● Design, update, and deliver comprehensive onboarding programs covering process flows, system tools, clinical workflows, and regulatory standards.
● Schedule and manage training batches to ensure timely "floor readiness" for new joiners.
● Create and maintain up-to-date training materials, SOPs, assessments, and e-learning modules
2. Performance Management & Coaching
● Conduct regular refresher sessions and soft-skills workshops to enhance communication, empathy, and customer delight.
● Provide targeted one-on-one coaching for underperforming agents based on QA feedback, call-simulation scores, and performance metrics.
● Facilitate mock calls/emails and knowledge checks to reinforce learning.
3. Compliance & Quality Assurance
● Develop and deliver mandatory compliance and regulatory training (e.g., HIPAA, data privacy, clinical documentation standards).
● Partner with Quality and Risk teams to identify error trends, root causes, and design corrective training interventions.
4. Reporting & Analytics
● Prepare and distribute daily, weekly, and monthly training-impact and performance reports (attendance, assessment scores, improvement trends).
● Track key learning metrics (e.g., time-to-competency, assessment pass rates, audit scores) and present insights to leadership.
QUALIFICATIONS & SKILLS
●
Education:
Bachelor's degree in any discipline.
●
Experience:
At least 5 years in a training role within an International BPO/GCC; prior exposure to regulated industries (healthcare or financial services) preferred.
●
Training & Facilitation:
Proven ability to design curricula, deliver engaging sessions (classroom and virtual), and apply adult-learning principles.
●
Coaching & Analytics:
Skilled in performance-diagnostic models, learning-evaluation frameworks and using data to drive continuous improvement.
●
Technical Aptitude:
Comfortable learning and recommending AI-enabled L&D tools, LMS platforms, and basic analytics dashboards.
●
Soft Skills:
Excellent communication, empathy, stakeholder management, and the ability to foster a culture of customer stewardship and delight.
●
Work Mode:
Flexible to work in rotational shifts; thrives in a high-pace, performance-driven environment
