Integration Support Associate

Your Impact on Our Mission

As an Integration Support Associate, you'll implement (local) and maintain (local and enterprise) integrations to ensure Zocdoc maximizes appointment inventory and enables patients to enjoy successful booking experiences.

You'll Enjoy This Role If You...

• Are passionate about technology and enthusiastic about bringing solutions to both patients and providers.

• Are curious people with a love for fixing technology and working with people.

• Are outstanding in communicating effectively (both verbal and written).

• A team player who is eager to work in an extremely happy, fun, and progressive environment.

• Remarkable at time management and prioritization, managing stakeholders and projects simultaneously.

• Have a knack for quickly understanding technical concepts and troubleshooting issues.

• Enjoy working with cross-functional teams and collaborating on solutions.

• Are comfortable handling multiple tasks in a fast-paced environment.

Your Day-to-Day Responsibilities...

Support:

• Troubleshoot and resolve existing integration issues or requests for local and enterprise clients.

• Identify the cause of an issue and resolve or recommend a solution to the appropriate parties.

• Concisely and accurately provide product feedback to Integration Engineers.

• Quickly and efficiently resolve cases in our queues, minimizing the need to reassign scheduled calls to teammates.

• Collaborate closely with internal stakeholders to ensure timely issue resolution.

• Provide outstanding customer service by proactively communicating updates and resolutions.

Implementations:

• Deploy and set up new implementations efficiently and accurately.

• Collaborate with engineering and product teams to ensure seamless integration experiences.

• Ensure alignment between client requirements and integration functionalities.

• Maintain implementation timelines and proactively address potential blockers.

Learning and Development:

• Attend and participate in team meetings and huddles.

• Utilize rubrics and peer reviews to learn and improve performance.

• Provide constructive feedback to coworkers and leaders.

• Participate in client and cross-team calls and contribute to knowledge-sharing sessions.

• Continuously learn and stay updated on Zocdoc's evolving platform and integration technologies.

Documentation:

• Update and make corrections to documentation pages when appropriate.

• Contribute to knowledge base articles to improve the efficiency of issue resolution.

• Collaborate with other teams to ensure accurate, up-to-date, and accessible documentation.

You'd Be Successful in This Role If You Have...

• Bachelor's or Master's in a related field (with at least 60% score).

• 0 to 3 years of work experience (Talented Freshers can also apply).

• A solution-oriented mindset with excellent problem-solving skills.

• Strong troubleshooting abilities and analytical thinking.

• Quick learning capability with a passion for technology.

• Familiarity with APIs, SQL, and system integrations (a plus).

• Experience with customer support or technical support environments (preferred).

• Ability to work effectively both independently and collaboratively.

Benefits:

• An incredible team of smart and supportive people.

• A competitive compensation package, including attractive medical insurance.

• Amazing perks – think catered lunch every day, Ping Pong, etc.

• Daycare/creche facility for kids.

• Corporate wellness programs with Headspace.

• Cellphone and Wi-Fi reimbursement.

• Competitive parental leave.

• Sabbatical leave (over 5 years).

• Annual sponsored health check-ups.

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