
Technical Support Associate
20 hours ago
**Technical Support Associate Job Overview:**
We are seeking a highly skilled Technical Support Associate to join our team in Pune, India.
- Takes ownership of technical issues and works towards resolving them efficiently.
- Collaborates with team members to successfully triage technical support tickets.
- Provides responsive customer service and resolves complaints effectively.
- Documents troubleshooting steps for future reference.
- Participates in providing training to customers if required.
- Collects performance metrics for analysis.
**Required Skills and Qualifications:**
- Bachelor's degree in engineering, preferably computer science or information technology.
- Experience with relational database systems such as Jira and MySQL is preferred.
- Excellent written and verbal communication skills in English.
- Customer-centric mindset and proactive approach.
- Analytical mind and strong problem-solving skills.
- Ability to acquire new technical knowledge continuously.
- Strong collaboration and questioning skills.
- Understanding of standard business practices.
- Good writing skills for documenting processes.
- Effective communication and presentation skills.
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