IT Manager

IT Manager - Network Engineering and Operations - DevOps - Platform Engineering

Meet the Team

The Network Engineering and Operations team is a core part of Cisco IT, delivering development and infrastructure support for a wide range of critical applications, including Cisco's internal Platform Engineering and Automation services. We have a strong focus on bringing DevOps technology and process to bear in automating deployment and management of our Network Services systems. In addition, we actively develop, improve and maintain a number of internally developed applications that provide critical services for Cisco's network.

Your Impact

We are seeking a highly skilled and experienced IT Manager to lead our Network Platform team consisting primarily of DevOps Site Reliability Engineers. We are looking for a person who has a strong background and interest in networking, hosting infrastructure (storage/compute/networking/cloud) and automation.

Your team has service responsibility for Cisco's Network Engineering and Operations Platform Engineering environment and the development and support of the automations which power it.

You will lead forward looking efforts to improve and modernize the environment. In addition, you will have influence into and the ability to contribute to development in other critical areas such as evaluation and analysis of nascent solutions and their appropriate fit in future state strategies.

You will have the opportunity to work with the latest Cisco products, providing your own expertise to make them better for all customers. If this sounds exciting to you, please apply

You are a strategic problem solver with proven people leadership skills and an understanding of network technologies as well as system administration and cloud management skills. You understand the value and have passion for automating toil in a DevOps environment.

You are an excellent communicator, comfortable crafting a message and interacting with others both on technical and business topics.

We desire candidates that are seeking to 'Build IT. Maintain IT. Support Transform IT.' Cisco ITs Network and Engineering Operations team is Customer Zero for Cisco products.

Minimum Qualifications

8+ years of related experience with at least 3 years in a leadership role

Demonstrated track record of leading automation solutions in a DevOps environment

Familiarity with Agile delivery processes

Basic understanding of modern development practices such as CI/CD and microservices architectures (Git, Jenkins, Terraform, Ansible, etc.)

Basic experience with containers (Podman and Docker) and orchestration automation frameworks in a Linux-based (RHEL) environment (k8s)

Willingness to provide on-call support, escalation contact for your team

Bachelors Degree (or equivalent) in STEM-related field. Degrees in Computer Science or Information Technology preferred.

Preferred Qualifications

Exposure to and familiarity with ServiceNow(CMDB and ITIL - Especially Incident, Request, and Change Management)

Fundamental exposure to Jira

Exposure to public cloud a plus

Familiarity with Cisco Catalyst Center, Spaces, EPNM, NSO, or Infoblox Platforms highly desired CCNA certification a plus

Familiarity ITIL Service Management