Account Management Associate

About Us:We are Kraftshala. We are an online skilling institution committed to playing the long game of building a transformative educational experience for the masses. We call this 'Scaling with Soul'.Scaling with Soul, to us, means we always prioritise student outcomes– specifically our Placement Rate (percentage of students placed)- over other metrics, such as number of enrolments or company valuation in the coming year.This is, of course, easier said than done. There are painful choices to be made at every stage, from admissions to training to placements, that wouldn't have been needed were we willing to give up on either of high quality or scale.But in the long run, we believe that our obsession over these student outcomes will earn Kraftshala the trust of Indian students, their families, recruiters and the broader ecosystem.That's why we make each of our Placement Reports public, capturing how many students are placed in each batch, in what companies, at what salaries etc.We don't need to. None of our competitors do (though we'd be happy to be proven wrong and have more educators join us). Simply put, we have tasted the benefits of an education model grounded in high quality paired with the transparency of student outcomes and now cannot imagine doing it any other way.We are not the largest in terms of enrollments. Nowhere close, actually. Not yet.However, we are proud to be one of the largest, if not the largest already, in terms of actual, verifiable placements.And in terms of Placement Rate, the metric that matters most to us, we are the absolute best in edtech. In the last 4 years, we have placed more than 2000+ students with a Placement Rate of 94% (and improving).This is our long game- to Scale with Soul. We invite you to join us for the play.Funding:Kraftshala is backed by a number of eminent investors, including:Phanindra Sama and Sudhakar Pasupunuri, co-founders at Redbus and early investors in unicorns like UnacademyAmit Kumar Agarwal, Saurabh Garg and Akhil Gupta, co-founders at (the world's largest NoBrokerage Property Site and India's first realty startup unicorn)Sujayathi Ali, Co-founder at ShopUp and VoonikDoreswamy Nandkishore (Former Fortune 100 CEO, Head of Asia, Oceania, Africa for Nestlé S.A. and Professor, ISB)Pallav Jain and Sarfaraz Khimani (co-CEOs of Performics, India's largest SEO/ performance marketing agencies)What do we value (the Kraftshala Kode):Kraftshala is on a mission to become the largest career launchpad in the world.Team Kraftshala is for the ambitious, the forever-learners, and most of all, for those who live to add value to others. In a world where education companies often lose sight of their core, we aim to Scale with Soul, to offer greater value to each stakeholder (including our team) everyday we get bigger.Joining Kraftshala now means becoming part of a story still in its early chapters- one you'll help shape with your ideas, actions, and leadership. Here are things we care for:We seek a value-adding mindset in prospective team mates. Folks who demonstrate a capacity to understand their users' needs and are willing to go the extra mile to deliver on that, fit right in.We value problem solving skills. We look at problems objectively, work backwards from the user, solve for root causes and optimize for their long-term good instead of our short-term gain. We don't let processes or hierarchies get in the way of adding value.We believe speed matters enormously in business. We value people who move with urgency, have a bias for action and are willing to take calculated risks in the face of uncertainty.We look for people with high learning agility, those truth seekers who pursue the best data, ideas, and solutions with rigour and open mindedness, and are constantly working to become better today than yesterday.We admire people with ambition & courage to take on large goals. We are seeking to build a team of self-starters who demonstrate high ownership.We aim for consistency and reliability and expect the same from others. Predictability just makes everyone's life a lot smoother.We believe people who demonstrate candour with care are the most effective: real, open and direct in communication, while still being highly empathetic.We have learnt that Scaling with Soul requires frugality. Resource constraints help sharpen focus and breed inventiveness.We are practical optimists. Our team strongly believes in a better future and takes joy and pride in the fact that we are playing our part to make that future a reality.Associate, Account Management - Role DescriptionWhat you will be doing:One of the biggest reasons students choose Kraftshala is our strong placement outcomes, and one of the biggest reasons companies continue to hire from Kraftshala is our track record of seamless execution, strong candidate quality, and consistent recruiter experience - and that's exactly why the Recruiter Partnerships (Account Management) team is such a critical part of the organization.As an Associate - Account Management, you'll be part of the team that anchors our recruiter relationships, ensuring every hiring partner experiences smooth, responsive, and high-quality processes. You'll manage multiple accounts end-to-end - from setting up placement drives, coordinating with internal teams, solving real-time challenges, to building trust and driving repeat engagement with our recruiters.While this role does involve coordination with students, your primary lens will be recruiter-first: working to make sure every hiring experience is as delightful, efficient, and outcome-oriented as possible.Primary Responsibilities will include:Placement OperationsManaging end-to-end placement drives for assigned recruiter accounts, ensuring timelines and quality standards are consistently metPlanning and executing placement logistics - interview schedules, assessments, candidate lists - in close coordination with hiring teams and internal stakeholdersServing as the primary point of contact for recruiters during the placement cycle, ensuring proactive communication and prompt resolution of queriesCollaborating with student-facing and operations teams to ensure students are well-prepared and responsive throughout the processTracking and analyzing performance data (e.g. interview conversion rates, recruiter feedback) to identify trends and improvement areasIdentifying opportunities to grow and retain recruiter relationships through consistent delivery and trust-buildingProcess OptimizationWhen you're working with dozens of recruiters and hundreds of students, delivering a consistently high-quality experience at scale becomes a function of the systems you build. Every delayed email, broken link, or missed follow-up can erode trust - and in placements, trust is everything. That's why we're constantly refining the way we operate, and hence, you'd be:Discovering ways to improve efficiency in our daily processes in order to enhance stakeholder experience.Utilizing an array of tools, softwares, and platforms to automate processes in order to minimize human intervention and ensuring a flawless and effortless delivery of our placement cycles.Facilitating seamless collaboration with the product team to introduce innovative platform features and enhance operational efficiency.Monthly Outcomes:Month 1: Understand all current placement processes, tools, and workflows. Assist in 23 drives and begin managing recruiter and student interactions.Month 2: Run 3-4 recruiter accounts independently with 90%+ student participation and