Desktop Support Engineer
2 days ago
Responsibilities:
- Troubleshoot and resolve common user issues related to desktops, laptops, peripherals (printers, monitors, etc.), and Windows operating systems.
- Perform basic hardware and software installations, configurations, and updates.
- Troubleshoot basic network connectivity issues.
- Monitor server performance and health using monitoring tools.
- Provide conference room and A/V support, including troubleshooting projectors, video conferencing systems, speakers, and microphones to ensure seamless meeting functionality.
- Assist users with remote access tools and virtual desktop environments (if applicable).
- Provide guidance and training on basic IT practices and troubleshooting techniques.
- Respond to user inquiries and requests for assistance through phone, email, chat, or in-person interactions.
- Utilize knowledge base articles, internal resources, and vendor documentation to resolve problems.
- Document incidents, track progress, and escalate complex issues to senior technicians or vendors when necessary.
- Maintain accurate records of all interactions with users, including tickets, logs, and resolutions.
- Provide clear explanations and updates to users throughout the resolution process.
- Stay up to date on best practices for desktop support or IT workspace management.
- Location: Bangalore, Hyderabad, Chennai.
Job Type: Full-time
Pay: ₹18, ₹23,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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