Lead Support Analyst, Servers, Information Technology
12 hours ago
Key Areas of Responsibilities
- Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7 service
- Maintain best practices on managing systems and services across all environments
- Provide L1,L2,L3 level server support similar to current team
- Manage, coordinate, and implement software upgrades, patches, hot fixes on servers
- Create and modify scripts or applications to perform tasks
- Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
- Collaborate with other teams and team members to develop automation strategies and deployment processes
- Provide weekend support on scheduled weekend changes
- Provide on-call support during off hours if needed
- Participate in Disaster Recovery and BCP drills
- Manage Physical server infrastructure using remote access
- Manage and maintain virtual machines in internal ESX farm as well as in AWS
- Build new physical and virtual servers as per standards
- Fault finding, analysis and of logging information for reporting of performance exceptions
- Proactively monitoring system performance and capacity planning
- Knowledge on servers installed with cluster software and databases.
Requirements
- The candidate must hold a bachelor's or master's degree or higher in Computer Science, Electronics, or a related discipline.
- Previous working experience as a Linux Administrator for 8+ years
- IN depth knowledge of Linux: RedHat both physical and virtual environment
- Previous working experience with Kubernetes etc. deployed in internal infra.
- Hands on experience with physical/VM server deployments and commissioning
- Experience / knowledge on various HPE or other server hardware and architecture
- Expert in automation using Ansible or any other tools
- Capable of Automation using scripting language such as Shell, Perl and/or Python scripting
- Strong problem solving and communication skills
- MS Windows OS and Cloud technologies will be added advantage
- Good to have knowledge on Veritas cluster and Veritas Storage Foundation
- Good to have worked on / knowledge of tools such as BMC TrueSight, ITRS, Service Now, SCOM, CyberArk
- Strong analytical, organizational, and problem-solving skills are essential, along with the ability to work independently with attention to detail.
- Fluency in English (spoken and written) is required.
- Certifications such as Microsoft or VMware are preferred.
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