Operations Executive

Role Overview:

The Policy Administrator / Senior Associate will be responsible for overseeing and executing the full policy lifecycle across health and life insurance segments. The role demands deep operational knowledge, accuracy in execution, and cross-functional collaboration to maintain high-quality standards in documentation, compliance, renewals, and customer experience.

This role is ideal for professionals who are detail-oriented, process-driven, and capable of driving operational efficiency while mentoring junior executives and collaborating with internal stakeholders and insurers.

Key Responsibilities:

1. Policy Lifecycle Management

• Supervise and execute the complete policy processing flow - from proposal validation, KYC verification, and payment confirmation to final issuance.
• Conduct secondary checks on policy details (coverage, premium, tenure, nominee, etc.) before dispatch.
• Maintain comprehensive case logs and ensure adherence to turnaround time (TAT) metrics.

2. Quote Review & Support

• Support and review quote generation activities done by operations executives.
• Validate premium calculations, compare product suitability, and escalate discrepancies when identified.
• Coordinate with the partner/sales team to ensure smooth flow from quotation to proposal submission.

3. Documentation & Compliance Control

• Own the integrity of all documentation and compliance processes across issued and renewal policies.
• Maintain high-quality standards for digital and physical records as per AssetPlus documentation protocols.
• Ensure compliance with IRDAI guidelines and participate in internal audits with 100% accuracy.
• Proactively identify risk areas in documentation or process deviations and recommend preventive measures.

4. Renewals, Endorsements & Cancellations

• Manage and track renewals with a focus on timely follow-ups, communication reminders, and data accuracy.
• Oversee endorsements, corrections, and cancellations, ensuring error-free insurer coordination.
• Maintain monthly renewal and endorsement dashboards with closure TATs and pending case analysis.

5. Stakeholder Coordination & Communication

• Serve as an escalation point for pending or complex cases.
• Liaise with insurers, internal tech, and operations teams to resolve issues and streamline workflows.
• Conduct limited outbound coordination calls for pending documentation or clarifications.
• Train and guide junior team members to enhance productivity and accuracy levels.

6. Reporting & Continuous Improvement

• Maintain daily and weekly MIS trackers for quotes, policies, renewals, and discrepancies.
• Prepare analytical reports highlighting SLA adherence, productivity, and exception management.
• Identify automation and workflow enhancement opportunities to optimise the policy operations process.

Skills & Competencies

• Deep understanding of life and health insurance operations, policy issuance, and servicing workflows.
• Strong compliance and audit orientation with high attention to detail.
• Proficient in MS Excel, Google Sheets, CRM systems, and insurer portals.
• Excellent written and verbal communication skills for cross-functional collaboration.
• Ability to work under pressure while maintaining quality and accuracy.
• Demonstrated ability to mentor and upskill junior team members.

Qualifications & Experience

• Graduate or Postgraduate in Commerce, Business Administration, or Insurance Management.
• 2-5 years of experience in insurance policy operations, servicing, or backend administration.
• Exposure to aggregator, POSP, or multi-insurer models preferred.
• Strong understanding of insurer workflow and operational escalation management.

What Does Working at AssetPlus Look Like?

• Excellence in Fintech:
  Be part of an organisation that combines financial expertise with cutting-edge technology.
• Growth Acceleration:
  Scale your professional trajectory through exposure to high-impact operational projects.
• Collaboration-Driven Culture:
  Thrive in a team that values innovation, ownership, and trust.
• Empowerment & Learning:
  Get continuous learning support to master complex insurance and fintech processes.
• Inclusive & Energetic Environment:
  Work in a vibrant, fast-paced workspace that rewards ideas and accountability.
• Employee Wellbeing:
  Comprehensive health benefits designed to support you and your family.

Why Join Us

• Play a strategic role in shaping the next generation of insurance operations.
• Work in an environment where operational excellence meets innovation.
• Be part of a culture that celebrates collaboration, continuous learning, and ownership.
• If you're passionate about precision, process, and people - AssetPlus is your next growth chapter.