Director Operations

4 days ago

Remote, India TruBridge Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Director of Operations

RevBot, leading RCM services and development in a multi-location environment in India.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Work in one of our locations each day leading and managing the Managers, Supervisors,

Team Leaders and staff.

  • Account activity auditing of internal and external AR workforce
  • Lead the relationship between the staff efforts and the client needs via email, weekly

meetings, ad hoc requests, and projects as needed to ensure we are exceeding client's

expectations

  • Streamline the RCM operations for all clients
  • Account analysis and reconciliation of A/R and Staff Productivity
  • Analyze and audit accuracy and completeness of AR task protocols
  • Preparing recommendations for process improvement and training opportunities
  • Facilitate the identification and communication of new regulatory and reimbursement trends,

opportunities, and recovery tactics

  • Analysis of specific payors, including contract language, to prospectively identify effective

collection tactics and missed opportunities

  • Completion of assigned reporting tasks
  • Comprehensive understanding of insurance claims payments, including reference to contract

payment terms, CMS coding and billing rules, authorizations, and generally accepted coding

and claims payment standards

  • Implements, manages and evolves the most HIPAA compliant environment and ensures all

staff are meeting the guidelines/regulations

  • Oversee and act as a liaison for the development team as they need support, inspection of

their work, guidance on the tickets at hand, productivity and ensure attention to detail for all

staff.

  • Investigate development research as needed associated with RCM expertise to assist the

development efforts and ensure the product is robust

  • Performs all necessary research to correctly verify claim payment accuracy or denial

legitimacy, including telephonic communication with plan where necessary

  • Assist Leaders with distributing work queues and managing team volumes as needed
  • Works collaboratively with peers and senior management to ensure business needs are

being met.

  • Ensure facilities meet the security requirements and is adequate for our staff
  • Track numerous metrics to develop revenue cycle analysis and reporting
  • Manage relationships with vendors local to India to solve challenges and come up with best

solutions to support the clients and staff

  • Work with employees and other managers to develop systems and procedures necessary for

operations

  • Provide training, information and support to employees while solving problems and

accomplishing objectives of the department.

  • Maintains confidentiality of all information; adheres to all HIPAA guidelines/regulations
  • Additional duties to be assigned from time to time

Required Skills:

  • Critical thinking and decisive judgment is required
  • Ability to work with minimal supervision
  • Must be able to work in a stressful environment and take appropriate action
  • Support and model the RevBot culture
  • Ability to communicate with and work well with all levels within an organization
  • Bachelor's Degree in business or related field, or equivalent experience required
  • Minimum of 10 years' experience in Revenue Cycle area required.
  • Minimum of 5 years of director level managerial experience in a health care environment

preferred.

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