Senior Executive- OTC Collection

Who we are? 

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. 

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. 

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Why JCI:

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Collections & Closed Loop team works to maximize the timely payment collection from customers. They make it through an effective management of emailed & telephonic queries. This team works to keep our Past dues to a minimum through rigorous follow up

How will you do it?

• Responsible to receive in-bound and make out-bound calls to connect with JCI customers
• Responsible for activities related to a broad cross section of Johnson Controls customer portfolios
• Analyze accounts and set targets - Collection plan / strategy at the beginning of month
• Responsible for overseeing collection activities of all the active customers
• Manage Collection processes, provide early-stage customer service and, where necessary, raise cases involving customer complaints
• Co-ordination with customers and cash application team for remittance advise
• Support other finance operations by providing and receiving information from customers regarding invoicing, collection and cash applications
• Maintain call logs and expected payment dates using your daily interactions with customers to encourage timely payment, as well as proactive contact on non-due invoices
• Analyze aging debt reports and initiate calls to, as well as receive calls from customers
• Support the business by understanding customer disputes, assist with the research of cases to resolve invoicing and commercial customer service issues on accounts and support actions to prevent delinquent payment
• Review, manage and conduct reviews of outstanding accounts receivable (Internal AR meetings)
• Account reconciliation - follow up with sales team and review open points and request customer master team to update system
• Manage and Process Adjustments, Promise to Pay/ Deductions / Payment Plans / Write Off's
• Issuing Dunning Letters and/Or Legal Proceedings for uncollected receivables
• To ensure compliance to applicable policies, guidelines, and regulations
• Calling customers asking reason of payment delay and requesting them to pay
• Keeping clear log of customers' feedback when interacting with them in the used Collection Tool
• Ensure performance measures are met or exceeded
• Ensure the agreed procedures are kept up to date, documented and adhered to within the team
• Reconciling the relevant accounts to maintain overall health of the accounts
• Coordinate with the Sales and other stakeholders to obtain necessary information for the past dues
• Review aged Past Dues / Unapplied Receipts and propose write off / write back (as per approvals)
• Follow up with Logistic team for dispatch status and cheque on collection status
• Fortnightly discussion on Internal AR Meeting
• Coordinate month end closing process within given timelines
• Achieve Cash Collections and Past Due Target on monthly basis

What we look for?

• Graduate / Postgraduate / Master's Degree in any stream
• Proficient in both verbal and written business communications
• 2 - 4 Years of experience required in Collections process
• Excellent English level with clear pronunciation.
• Systems knowledge in ERPs (JDE, Mentor, Oracle & SAP) will be preferred
• Proficiency in Collections Tools like Getpaid, will be preferred
• Excellent customer service, business communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines
• Ability to perform moderately complex account reconciliation preferred
• Experience pulling and analyzing data from ERP and other systems
• Demonstrated knowledge and experience in reconciling accounts along with demonstrated capability of presenting outcomes to customers
• Intermediate skills in Microsoft Word, Excel, Outlook, and Internet navigation and research, including
• Ability to utilize basic formulas
• Utilize Pivot Tables and V-Lookups
• Degree in business administration or professional experience focusing on Finance/Accounting.
• Working experience within a shared services environment is mandatory

What we offer:

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.  Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands