Senior Executive- OTC Collection

Who we are? 

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. 

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. 

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Why JCI:

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How will you do it?

• Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department on highly delinquent accounts.
• Developing debt collection strategies and plans.
• Adhering to the FDCPA throughout the debt collection process.
• Contacting debtors by telephone to enact and negotiate debt recovery.
• Searching publicly available databases to track down defaulters, including Credit Bureau information, background checks web portals like D&B , Equifax etc.
• Preventing repeated payment delinquency by negotiating manageable debt payments.
• Negotiating settlements to receive payment on a certain percentage of the debt.
• Keeping copies and electronic records of all communications, payment plans agreed to, and amounts paid.
• Support legal affidavits, formalizing payment plans, coordinate with legal or third party agencies on AEE (all effort exhausted cases)
• Supply communication proofs, contracts etc. as in when needed for court proceedings.  
• Initiating legal and repossession proceedings if debt recovery fails.

What we look for?

• Debt collection certification or training preferred.
• In-depth knowledge of the FDCPA and professional codes of conduct.
• Exposure to various ERP's like SAP , Oracle , BAAN , JD Edwards and collections tools like getpaid.
• A minimum of 2 years' experience in third party collections.
• Previous late stage debt collection experience will be advantageous.
• Experience in developing and enacting debt recovery plans and strategies to prevent losses.
• Exceptional ability to communicate with debtors to negotiate debt payment plans.
• Ability to collaborate on debt collection efforts with other departments and institutions.
• Experience in tracking down defaulters by searching publicly available databases and records.
• Exceptional recordkeeping and interpersonal skills.
• Exceptional reconciliation skills

What we offer:

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.  Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands