Assistant Manager- OTC Collection

how we are? 

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. 

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. 

Please visit and follow Johnson Controls LinkedIn for recent exciting activities.

Why JCI:

Asia-Pacific LinkedIn:

Career: The Power Behind Your Mission

OpenBlue: This is How a Space Comes Alive

How will you do it?

• Responsible to recieve in-bound and make out-bound calls to connect with JCI customers

• Note this will be individual contributor role

• Responsible for activities related to a broad cross section of Johnson Controls customer portfolios

• Analyze accounts and set targets - Collection plan / strategy at the beginning of month

• Responsible for overseeing collection activities of all the active cusotmers for North America & Canada region

• Manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints

• Co-ordination with cusotmers and cash application team for remittance advise

• Support other finance operations by providing and receiving information from customers regarding invoicing, collection and cash application

• Maintain call logs and expected payment dates using your daily interactions with customers to encourage timely payment, as well as proactive contact on non-due invoices

• Analyze aging debt reports and initiate calls to, as well as receieve calls from customers

• Support the business by understanding customer disputes, assist with the research of cases to resolve invoicing and commercial customer service issues on accounts and support actions to prevent delinquent payment

• Account reconciliation - follow up with sales team and review open points and request customer master team to update system

• Manage and Process Adjustments, Promise to Pay/ Deductions / Payment Plans / Write Off's

• Issuing Dunning Letters and/Or Legal Proceedings for uncollected receivables

What we look for?

• Graduate / Postgraduate / Master's Degree in Commerce or relevant Graduate / Postgraduate / Master's Degree in any stream

• Proficient in both verbal and written business communications

• 4- 8 Years of experience required in North America Collections process

• Experience in North American process transition would be preferred

• Excellent English level with clear American pronunciation.

• Systems knowledge in ERPs (Baan, Qolsys, Amer, Oracle & SAP) will be preferred

• Proficiency in Collections Tools like Getpaid, Contact Tool, High Radius will be preferred

• Degree in business administration or professional experience focusing on Finance/Accounting.

• Working experience within a shared services environment is mandatory