Customer Support Representative

2 days ago

Bengaluru Mumbai Pune, India Trigent Software Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are actively hiring for Customer Service Representative role to our MNC Client

Looking for Experience- 1 to 5years - international voice process experience is mandatory Freshers - Graduation is mandatory or UG with min 6m exp in International voice process

Location : Bangalore,Pune,Mumbai

Shifts : US Shifts - Night shifts

  • Should be flexible to work in Night shifts (US Shift) and should be flexible to work for 6 days a week
  • Return to office (work from office mandatory) therefore Bangalore/ Mumbai/ Pune based candidates ONLY.
  • Exposure to US contact center preferable
  • Rotational work week can be Mon-Fri or Tue-Sat or Wed-Sun

Job Responsibilities / Authorities

  • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
    • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
    • Walk customers/ Provide navigational support on self service portal
    • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
    • Place outbound calls to customers when required in line with Client / Company guidelines
    • Work productively whilst maintaining exceptional call/data quality standards in line with targets
    • Contribute to the team through open and regular communication with peers / supervisors
    • Adhere to all company or departmental policies and procedures (personnel and operational)
    • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
    • Maintain regular and punctual attendance in line with company policies and procedures
    • Minimise customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

  • Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
    • Good technical aptitude with an ability to learn quickly
    • Excellent verbal and written communication skill Experience Profile
  • Prior international BPO work experience preferred
    • Freshers acceptable

Interested candidates can apply or share resume to or

For more details Whatsapp

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