International Voice Executive Claims and Telecom Process
4 days ago
We are hiring experienced professionals for International Voice Process roles in Claims and Telecom verticals. The role involves handling voice-based customer interactions for global clients, resolving issues efficiently, and ensuring an exceptional customer experience.
Candidates with prior international process experience and strong communication skills are preferred.
Key Responsibilities
- Manage inbound and outbound calls with international customers for claims or telecom-related queries.
- Accurately log and process claims as per standard operating procedures.
- Provide timely and effective resolutions while maintaining a high level of professionalism.
- Understand and adhere to process compliance and quality guidelines.
- Ensure customer satisfaction through active listening, empathy, and problem-solving.
- Meet daily performance metrics, including quality, productivity, and customer experience targets.
- Collaborate with internal teams for issue escalation and resolution where required.
Requirements
1 year of experience in an International Voice Process for Telecom Process
Freshers can also apply for Claims process.
- Excellent spoken English and comprehension skills.
- Strong analytical and problem-solving abilities.
- Comfortable working in rotational shifts and rotational week-offs.
- Good knowledge of computer systems and multitasking ability.
- Work from Office Bangalore location only.
Benefits
- Attractive salary: 3.5 5 LPA (based on experience and last drawn CTC).
- Two-way cab facility.
- Performance-based incentives and growth opportunities.
- Exposure to global work culture and professional development programs.
Kindly mail your updated cv at you can whatsapp your cv along
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