International Voice Executive Claims and Telecom Process

5 days ago

Bengaluru, Karnataka, India MRT Infotech Full time ₹ 3,50,000 - ₹ 5,00,000 per year

We are hiring experienced professionals for International Voice Process roles in Claims and Telecom verticals. The role involves handling voice-based customer interactions for global clients, resolving issues efficiently, and ensuring an exceptional customer experience.

Candidates with prior international process experience and strong communication skills are preferred.

Key Responsibilities

  • Manage inbound and outbound calls with international customers for claims or telecom-related queries.
  • Accurately log and process claims as per standard operating procedures.
  • Provide timely and effective resolutions while maintaining a high level of professionalism.
  • Understand and adhere to process compliance and quality guidelines.
  • Ensure customer satisfaction through active listening, empathy, and problem-solving.
  • Meet daily performance metrics, including quality, productivity, and customer experience targets.
  • Collaborate with internal teams for issue escalation and resolution where required.

Requirements

  • 1 year of experience in an International Voice Process for Telecom Process

  • Freshers can also apply for Claims process.

  • Excellent spoken English and comprehension skills.
  • Strong analytical and problem-solving abilities.
  • Comfortable working in rotational shifts and rotational week-offs.
  • Good knowledge of computer systems and multitasking ability.
  • Work from Office Bangalore location only.

Benefits

  • Attractive salary: 3.5 5 LPA (based on experience and last drawn CTC).
  • Two-way cab facility.
  • Performance-based incentives and growth opportunities.
  • Exposure to global work culture and professional development programs.

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