Chat Support Executive

2 days ago

Vashi, Maharashtra, India eClerx Full time ₹ 8,00,000 - ₹ 12,00,000 per year

As a Customer Care Executive for the US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities:

- Responding to incoming chats from customers in a professional and courteous manner.

- Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.

- Proactively seeking opportunities to upsell and cross-sell products and services to customers.

- Handling customer objections and concerns with empathy and professionalism and working to address them to close the sale.

- Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.

- Meeting or exceeding individual and team sales targets.

- Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

- Excellent communication skills in English.

- Previous experience in a customer service and sales role, preferably in a chat or online environment.

- Ability to multitask, prioritize, and manage time effectively.

- Strong problem-solving skills and the ability to think on your feet.

- Comfortable working in a fast-paced environment.

- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

  • Executive Assistant

    5 days ago

    Vashi, Maharashtra, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000

    Administrative Support ProfessionalWe are seeking an experienced professional to provide administrative support in a logistics industry setting.Main Responsibilities:Greeting and directing visitors, answering phone inquiries, and handling complaintsManaging traditional paper and/or electronic filing systemsPerforming administrative tasks such as calendar...

  • Female Administrative Professional

    4 days ago

    Vashi, Maharashtra, India beBeeBackOffice Full time ₹ 6,000 - ₹ 8,000

    Job Title: Female Back Office ExecutiveJob Description:Key Responsibilities:Ensure all operations are carried out in an appropriate manner.Work with KYC documentation, entering customer and account data from source documents within time limits.Compile, verify accuracy and sort information to prepare source data for computer entry.Requirements:Good Excel...

  • Data-Driven Business Operations Professional

    3 days ago

    Vashi, Maharashtra, India beBeeMIS Full time ₹ 25,000 - ₹ 35,000

    Job OpportunityThe role of a MIS Executive involves the management and maintenance of management information systems to provide timely and accurate reports that support strategic decision-making across departments. The ideal candidate will possess strong analytical skills, experience with databases, and a solid understanding of business intelligence...

  • Accountant Associate

    18 hours ago

    Vashi, Maharashtra, India AltQuad Global LLP Full time ₹ 25,000 - ₹ 32,000 per year

    Job Title: Associate Location: Vashi, Navi-Mumbai, Maharashtra. Experience: 2 Years and Above Job Type: Full-Time, On-Site Number of Vacancy: 2 Due to Daily cadence with the US team in the evening the work timing will start later in the day and will end at 9:00 pm after the daily mandatory cadence with the US team. Job Description We are seeking a...

  • Customer Support Executive

    1 week ago

    Vashi, Navi Mumbai, Maharashtra, India Algomatix Technology Pvt Ltd Full time

    Job Title: Customer Support Executive Experience: 1-2+ Years in Customer support Qualifications: ITI, Diploma with some experience in electronic / electrical industry / Special GPSIndustries. Job Location: Vashi (Navi Mumbai) Job Description: - Ø Responsible of handling GPS Devices Installation and troubleshooting of GPS Devices in Vehicle Ø...

  • Customer Support Executive

    1 week ago

    Vashi, Navi Mumbai, Maharashtra, India Algomatix Technology Pvt Ltd Full time

    Job Title: Customer Support Executive Experience: 1-2+ Years in Customer support Qualifications: ITI, Diploma with some experience in electronic / electrical industry / Special GPSIndustries. Job Location: Vashi (Navi Mumbai) Job Description: - Ø Responsible of handling GPS Devices Installation and troubleshooting of GPS Devices in Vehicle Ø...

  • Sales Support/mis Executive

    5 days ago

    Vashi, Navi Mumbai, Maharashtra, India Pegasus Panels Pvt Ltd Full time

    **Job Title: Sales Support Executive / MIS Executive** **Location: Vashi, Navi Mumbai** **Experience: 2-4 years** **Salary: 20,000 to 25,000 per month** **Dorby**is a reputed brand in the building materials industry, specializing in premium laminates. Our head office is located in Vashi, Navi Mumbai. We are currently seeking a dedicated Sales **Sales...

  • Customer Care Executive

    2 weeks ago

    Vashi, Navi Mumbai, Maharashtra, India Finoviser Financial Services Full time

    **Responsibilities**: - Answer chats/E-mails/inbound calls or make outbound calls professionally to provide information about products and services - Promoting financial products of company - Listen and respond to customer’s needs and concerns - Handle complaints and escalations - Record customer query and actions taken - Resolving client queries within...

  • Cse (Customer Support Executive)

    6 days ago

    Vashi, Navi Mumbai, Maharashtra, India consign Space solution Full time

    **ICICI Lombard - E-Channel (Digital Sales)/Customer Support executive** - Good communication skills - Outbound Process - Insurance/Sales knowledge - **Graduation mandatory** - Experience: 0-1 years - Rotational shifts 5 days working, 2 week-offs (Sat & Sun not fixed) - Age **:Upto 30years** **Salary**: - Fresher: ₹12.5k in hand / ₹14k gross +...

  • Sales Support Executive

    1 week ago

    Vashi, Navi Mumbai, Maharashtra, India RNT Consultancy.com Full time

    Designation : Sales Support Executive (Female) Department : Sales Reporting to : MD Location : Mumbai **Responsibilities** - Lead Generation via different social media platform - FB, Insta and via google ads - Arranging Customers booking or appointments for their sessions and for counselling - Assist customers/clients with requests in store and on the...

  • Sales Support Executive

    8 hours ago

    Vashi, Navi Mumbai, Maharashtra, India RNT Consultancy.com Full time

    Designation : Sales Support Executive (Female) Department : Sales Reporting to : MD Location : Mumbai **Responsibilities** - Lead Generation via different social media platform - FB, Insta and via google ads - Arranging Customers booking or appointments for their sessions and for counselling - Assist customers/clients with requests in store and on the...

  • Customer Support Executive

    1 week ago

    Vashi, Navi Mumbai, Maharashtra, India Vidya Bridge Full time

    **Role Overview**: The Customer Relationship Executive (CRE) will be responsible for maintaining and enhancing customer relationships, addressing queries, offering solutions, and promoting the company’s insurance products. The CRE will act as a primary point of contact for customers, ensuring the highest levels of customer satisfaction and facilitating...

  • Customer Support Executive

    9 hours ago

    Vashi, Navi Mumbai, Maharashtra, India Vidya Bridge Full time

    **Designation**:Customer Relationship Executive (ON ROLE) **Location**: Vashi Navi Mumbai **Roles and responsibilities**: - Good communication skills - Good Thought process and Sales skills - Experience in outbound/inbound sales processes preferred - Knowledge of insurance or sales is an added advantage - Graduation is mandatory (Full Time/Part Time) -...

  • Dialer Support Executive

    3 days ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    **Hiring for Dailer Support Engineer** **ONLY MALE CANDIDATE** Need minimum 1 year experience 1.Dailer & Linux server Rotational Shifts 6 days working Location - Vashi Navi Mumbai Ctc upto 4lpa **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month **Benefits**: - Provident Fund Work Location: In person **Speak with the...