Customer Care Executive

2 weeks ago


Vashi Navi Mumbai Maharashtra, India Finoviser Financial Services Full time

**Responsibilities**:

- Answer chats/E-mails/inbound calls or make outbound calls professionally to provide information about products and services
- Promoting financial products of company
- Listen and respond to customer’s needs and concerns
- Handle complaints and escalations
- Record customer query and actions taken
- Resolving client queries within the defined time frame

**Requirements**:
**Experience**:

- 1-2 years of experience as a customer service executive in any financial firm

**Qualification**:

- Graduate with basic knowledge of stock trading, financial markets, securities firms, AMC, insurance, etc.

**Skills**:

- Ability to work in teams
- Fluency in Hindi, English is a must and a regional language preferred
- Basic computer knowledge (Microsoft, Excel, PowerPoint, etc)
- Possess good organizational and time management skills
- Should have knowledge of how financial firm operate and basic knowledge of financial markets
- Experience in handling ticketing systems.
- Problem solving skills
- Proactive
- Critical thinking
- Interactive

**CTC**:
As Per Experience & Industry Standards



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