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Community Relations Manager

2 weeks ago

Ahmedabad, Gujarat, India Collated Ventures Full time US$ 9,00,000 - US$ 12,00,000 per year

Location: GIFT City, Gandhinagar

Who are we?

Collated Ventures is a new-age real estate company with a vision to create developments that help communities and businesses thrive. Led by Shaan Zaveri, Gaurav Gadhecha and Aniruddh Jhaveri, our dynamic team possesses a solid track record in the field of real estate development and property management.

We design and develop purpose-built real estate projects with a service-led approach appealing to a discerning audience. With a people-first approach and transparent engagement model, we strive towards a high level of client satisfaction. Our portfolio includes diverse projects such as community living, senior living, experiential retail, flexible workspaces, and urban communities.

Job Summary:

FLEXONE is a Grade A commercial building with a gross development area of 5,11,000 sq. ft. This 20-storey building seamlessly blends modern architecture with premium build quality, focusing on creating an enhanced work environment.

Located within GIFT City - SEZ, FLEXONE offers flexible spaces, thoughtful amenities, and a people-centric approach, all designed to support business growth and success.

The Community Manager will be the face of our managed workspaces, responsible for creating a welcoming atmosphere, managing member relations, and organizing community events. This role requires a proactive, friendly, and organized individual who can effectively manage the daily operations of the managed workspaces while promoting a strong sense of community among members.

Job Responsibilities:


Community and Engagement
:

· Host client events, including fintech-focused and community-building events within the GIFT community.

· Participate in community events, including talk shows and networking opportunities, to increase our visibility.

· Foster a sense of community within the workspace, enhancing engagement among clients.


Sales Management for Specific Flex Works
:

· Conduct tours and actively sell available seats/cabins and inventory.

· Work with sales leads and the sales team to close incoming inquiries.

· Close resource leads for assigned flex works, ensuring maximum occupancy.


Client Legal Contracts
:

· Manage client contracts from onboarding through their entire tenure at the flex works.

· Track contract amendments and update with addendums in coordination with the legal team.

· Ensure proper legal closure and documentation when clients exit the flex works.


Client Billing and Invoicing Coordination
:

· Follow up on monthly billing with new clients in collaboration with the accounts team.

· Coordinate billing for resources such as meeting rooms, event spaces, meeting rooms, conference and other community spaces.

· Ensure timely collection of monthly payments from all clients, following up when necessary.


Inventory Management
:

· Create and update regular reports on the monthly status of seat availability.

· Coordinate with the accounts team for client exits and adjust inventory accordingly.

· Oversee the onboarding process for new clients, ensuring seamless integration.


Event Management for Clients
:

· Plan and execute client events at the flex works, including decorations during festivals and other special occasions.

· Manage external events hosted at the workspace.

· Gather feedback from event participants and hosts for continuous improvement.

· Promote events through social media, boosting FLEXONE's visibility and engagement.


Client Relationship Management
:

· Oversee the onboarding process for new clients and co-workers in coordination with internal teams.

· Complete all required handover documentation and obtain necessary approvals.

· Manage the client exit process, including final documentation and signoffs.

· Handle client escalations, providing regular updates throughout the ticketing process.

· Conduct quarterly client feedback surveys, reporting insights to stakeholders.

· Maintain and update the master database of clients and co-workers in the CRM system.


Maintenance Management
:

· Ensure timely resolution of client-raised maintenance tickets and communicate updates within the specified turnaround time (TAT).

· Maintain compliance for the flex spaces, ensuring all regulatory standards are up to date and within validity.


Marketing – Lead Generation
:

· Support lead generation efforts by collaborating with the marketing team.

· Develop strategies to attract potential clients through various channels, contributing to occupancy growth.

10.  
Operations – Amenities Management
:

· Manage and ensure the availability of amenities for clients, coordinating with the facilities team to address any operational gaps.

· Regularly assess the flex work's amenities to ensure they meet client expectations and operational standards.

11.  
Sales
:

· Contribute to the sales pipeline by working with the sales team to drive occupancy.

· Provide input and feedback to ensure that the sales strategy is met.

12.  
Facility Upkeep
:

· Oversee daily operations to ensure the standards are maintained.

· Conduct daily inspections of the flexible works, reporting any cleanliness or maintenance issues.

· Monitor housekeeping and security services, ensuring updates are communicated to the Facility/Operations Manager.

· Collaborate with the Facility Manager to promptly address any identified gaps.

Requirements:

Bachelor's degree in business, Hospitality, Marketing, or a related field.

Proven experience of 2-5 years in sales, marketing, and hospitality.

Knowledge of CRM and member management systems.

Strong people-oriented approach with exceptional communication and presentation skills.

Understanding of real estate and/or managed spaces is a surplus