Social Media Community Manager

1 week ago

Ahmedabad, Gujarat, India beBeeEngagement Full time ₹ 40,00,000 - ₹ 70,00,000
Community Engagement Specialist

We're seeking a detail-oriented and proactive Community Engagement Specialist to join our team.

In this role, you'll be responsible for fostering a positive and engaging community presence across social platforms. You will engage with followers by responding to comments, messages, and mentions in a timely and brand-consistent manner. Your goal will be to foster a helpful, friendly, and interactive online community by starting conversations, answering queries, and acknowledging feedback.

  • Actively engage with followers by responding to comments, messages, and mentions across platforms in a timely and brand-consistent manner.
  • Foster a helpful, friendly, and interactive online community by starting conversations, answering queries, and acknowledging feedback.
  • Monitor customer reviews and user sentiment across social media platforms like Instagram, Twitter, and more.
  • Manage Online Reputation (ORM) by tracking brand mentions, addressing concerns, and mitigating negative feedback with empathy and professionalism.
  • Flag high-priority issues or feedback to internal teams for quick resolution and customer satisfaction.
  • Support community-building initiatives such as live interactions, polls, contests, and user-generated content campaigns.
  • Work with the Social Media team to implement effective strategies and performance measurement.
Responsibilities:
  • Track and analyze conversations, sentiment, and engagement trends related to the brand and industry.
  • Prepare regular reports summarizing community activity, engagement metrics, and ORM insights.
  • Share learnings and audience feedback with content, product, and customer teams to drive improvements.
Requirements:
  • 1-3 years of experience in community management, social media, or online reputation roles.
  • Excellent written communication skills with a human, empathetic, and solution-oriented tone.
  • Deep familiarity with platforms like Instagram, Facebook, Twitter/X, and Pinterest.
  • Experience using social media and ORM tools (e.g., Sprout Social, Hootsuite, Brand24, Google Alerts).
  • Proficiency with Canva or other visual tools to support engagement content creation.
  • Strong multitasking skills and the ability to stay organized in a fast-paced environment.
  • Ability to maintain brand voice while managing both positive and challenging conversations.
Why Work With Us:
  • We put customers first while making decisions and planning future goals.
  • We believe in taking ownership of areas that we're working on. We own up to our successes and failures.
  • We respond rapidly to changing circumstances and customer needs.
  • Our collaboration efforts extend to our partners and customers along with our internal team.

We offer a great team, personal growth opportunities, best-in-class health and medical benefits, and a profit-sharing plan.

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