Customer Service Executive

2 weeks ago

Muzaffarnagar, Uttar Pradesh, India Oddgrab Full time ₹ 84,000 per year

Internship: Customer Support Executive

Company:
Oddgrab (E-commerce Apparel Brand)

Location:
Muzaffarnagar, Uttar Pradesh

Type:
In-office Internship | Full-time

About Oddgrab:

Oddgrab is a fast-growing e-commerce clothing brand redefining style with unique, premium-quality apparel. We're looking for enthusiastic individuals to join our team and grow with us.

Role: Customer Support Executive (Internship)

As a Customer Support Executive Intern at Oddgrab, you'll be the voice of our brand, ensuring customers have a smooth and satisfying experience with their orders and queries.

Key Responsibilities:

  • Handle customer queries over calls, emails, and messaging platforms regarding shipments and order status.
  • Maintain clear and professional communication with customers.
  • Manage and resolve complaints efficiently while ensuring customer satisfaction.
  • Coordinate with internal teams to track and update order/shipment issues.
  • Maintain proper documentation of interactions and feedback.

Skills Required:

  • Strong communication skills (both verbal & written).
  • Proficiency in English (mandatory).
  • Good messaging etiquette and telephone manners.
  • Strong organizational and time management skills.
  • Ability to multitask and handle pressure in a fast-paced e-commerce environment.

Eligibility:

  • Graduate/undergraduate students or freshers looking to build a career in customer support and e-commerce.
  • Prior internship/experience in customer service is a plus (not mandatory).

What We Offer:

  • Hands-on experience in a growing e-commerce company.
  • Learning opportunity in customer service and operations management.
  • Internship certificate upon successful completion.
  • Stipend: ₹6,000 – ₹7,000 per month

Work Mode:
In-office only (No remote option)

How to Apply:

  • Interested candidates can apply by sending their resume to with the subject line
    "Internship – Customer Support Executive at Oddgrab."

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