CEC-Relationship Manager-VRM-BRANCH BANKING-VRM

21 hours ago

Hyderabad, Telangana, India Kotak Mahindra Bank Full time ₹ 5,00,000 - ₹ 8,00,000 per year

CEC-Relationship Manager-VRM

Enter Custom Internal Posting Description

Short Description for Internal Candidates

Job Role:
• To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets.
• This ski

Description for Internal Candidates

Job Role:

  • To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.

Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets.

  • This skill will also do sales with assigned customer based mapped to them.

  • Measure of outcomes – NPS, Service Level, Service Quality and Sales.

  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

  • Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.

  • Complete the logs specified by the process (End-of-day target).

  • Adherence to Information Security norms & quality process norms.

  • To be aware of and comply with any updates about the process.

  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Job Requirements:

  • Should be a least graduate.

  • No western line candidates to be scheduled, kindly hunt profiles residing near to Thane.

  • Should not have employment gap for more than a month.

  • Should have at least completed a year in current org.

  • Better soft skills – conversational skills and English versant scores 7+.

  • Flexible to work on rotational week offs.

Same Posting Description for Internal and External Candidates

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