Sales Counselor/Relationship Executive-Vibgyor Panathur

2 days ago

Bengaluru, Karnataka, India VIBGYOR Group of Schools Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Interested candidates can share their resume at /

Primary Purpose

Be the representative/front face of the organization to the existing / potential parents thereby enabling the organization in retaining the existing and expanding its new parents base to meet its envisioned growth.

Key Responsibilities

Primary responsibilities:

Parent Relationship Management:

  • Ensure all parents are aptly welcomed and comfortably seated.
  • Effectively address/resolve parents enquiries across mediums i.e. in-person, over the phone, email, company website etc.
  • Escalate all unresolved grievances of the parents to the Principal and Marketing Team at Vertex for prompt resolution ending with a parent delight
  • Adroitly track all parents queries via organizational query traction mechanism like CRM etc.
  • Generate parents delight by ensuring high responsiveness and closing the loop with parents on all issues and keep them updated/engaged during the process of resolution.
  • Efficiently guide the parent on school systems and processes and ensure that the repository of updated information is always available.
  • Ensure ambient and parent friendly environment of the front office area with assistance from the admin department.
  • Facilitate the information of all elements pertaining to a childs life cycle in the school as well as post school activities, summer camps etc.

Sales and Marketing:

  • Pre-sales: Efficiently manage the pre-sales process like; keeping a track on all leads whether from web, telephone, walk-ins etc and participate in planning of activities like society camps or mall activities, pre-school tie ups, corporate tie ups, RWA and parent engagement activities.
  • Should handle the entire sales process effectively for potential parents from first interface to closure, thus positively augmenting the conversions from walk-in to admissions.
  • Contact potential parents, discuss their requirements, and present the VIBGYOR brand in order to commensurate the parent needs
  • Should be an active team member in achieving the annual admission targets and objectives in line with the Organization Admission Target Plan
  • Initiate and participate in the marketing initiatives to create brand awareness and promote the USPs like Summer Camps, Day Care, PSA activities etc.
  • Efficiently maintain the upkeep of all the elements of the discovery room and inform the reporting manager for any support proactively.
  • Conduct Campus tour for parents for enhanced experience.
  • Ensuring First Time Right implementation of all processes and policies.

Administrative Responsibilities

  • Must record all admission registration on Lead Management System/MIS tracker as per the Process guidelines
  • Should be effective planner and organize the day to ensure all opportunities are maximized
  • Should ensure that all audits are attended to, activities and tasks done proactively and quickly act on the audit reports for closure, if required.

Desired Qualification

Graduate/Post Graduate in any discipline preferably in Business Administration or Marketing

Experience

1-5yrs with prior sales work experience preferably in Education space

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