IT Service

Job DescriptionEssential FunctionsEnsure that calls are handled as per standard and defined proceduresEnsure that assigned customer satisfaction, lead generation and efficiency goals are metEnsure that the quality of customer / third-party interactions is in compliance with pre-defined parametersEnsure that all protocols are followed for ensuring that the...

Job DescriptionKey Responsibilities:- Facilitate comprehensive process and communication skills training for new hires, focusing on chat, email, and voice customer service channels.- Provide hands-on floor support and coaching to agents during their initial live sessions, ensuring smooth transition and confidence.- Conduct regular assessments and knowledge...

Job DescriptionWe are seeking a highly skilled and experienced Appian Technical Lead to spearhead the design, development, and implementation of Appian-based business process management (BPM) solutions. As a key member of our technology team, you will guide the architecture and delivery of scalable, high-performance applications while mentoring developers...

Job Description- Manage team and ensure quality and productivity targets are met- Preferred knowledge of the UK insurance industry- Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements- Provide coaching and feedback to team members to enable them to improve their performance.- Assist new hires...

Job DescriptionAbout the RoleWe are seeking a technically proficient Risk Modeling Analyst to develop and implement advanced risk models for our banking practice. The ideal candidate will combine traditional risk modeling expertise with machine learning to enhance our analytical capabilities.Key Responsibilities- Develop and validate risk models...

Job DescriptionJD for B1 Resource:8 to 15 Years of Experience working on AutomationMust Have- Functional, Integration, End to End testing Experience- knowledge of Database queries.- Automation Testing - Selenium with java- knowledge of Agile Methodology- knowledge of API TestingGood to Have- exposure on performance testing

Job Description- Manage 20 to 25 member team and ensure quality and productivity targets are met- Preferred knowledge of the UK insurance industry- Manage client escalations and prepare mitigation plan- Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements- Provide coaching and feedback to team...

Job Description- Experience in claims FNOL claim set up- Review and identify different types of US legal documents/Claim documents- Ensure that transactions are processed as per procedures- Achieve individual productivity and quality goals- Participate in training initiatives to develop knowledge- Integrate procedural changes into daily routine

Job DescriptionJD includes:. Manages End To End Recruitment. Understanding the hiring requirements of hiring managers. Attracting candidates through various channels like social media and professional networks. Reviewing resumes and screening candidates. Scheduling interviews by coordinating with candidates and hiring managers. Negotiating job offers and...

Responsibilities :- Design, develop, and implement data pipelines and ETL processes using AWS services.- Collaborate directly with our FinOps teams and market units across the organization to understand data requirements and deliver solutions that meet business needs.- Optimize and manage data storage solutions using AWS services such as S3, RDS, and NoSQL...