Agency Development Manager

Job Description

Job Code:

Position:
AADM

Reporting To:
Sr. Associate Partner Mgt / Partner

Department:
Agency

Function:
Agency Sales

Location:

Band:
5A

About Max Life Insurance

Max Life Insurance, one of the leading non-bank promoted private life insurers, is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is part of the Max Group, which is a leading Indian multi-business corporation, while Mitsui Sumitomo Insurance is a member of the MS&AD Insurance Group, which is amongst the leading insurers in the world. Max Life Insurance offers comprehensive long term savings, protection and retirement solutions through its high quality agency distribution and multi-channel distribution partners. A financially stable company with a strong track record over the last 15 years, Max Life Insurance offers superior investment expertise. Max Life Insurance has the vision 'To be the most admired life insurance company by securing the financial future of our customers'. The company has a strong customer-centric approach focused on advice-based sales and quality service delivered through its superior human capital. Max Life sum assured of Rs. 7,03,972 crore and Asset Under Management of Rs. 62,798 crore for FY18-19.

Company Values

• Caring
  An imperative value that emphasises on individuals who are extremely compassionate and demonstrate respect for people. It is about being proactive to offer guidance and help to fellow colleagues. Being open to new ideas and going an extra mile to implement them.

• Collaboration
  A value which is all about being boundary-less in approach by going beyond ones direct responsibilities to achieve functional and organizational goals. It is about believing & creating opportunities for self and others to improve working relationships.

• Customer Obsession
  It is not just about being Customer focused, however, it is being obsessed with delivering exceptional customer experience. Proactively making extraordinary efforts to deliver superior quality output, hence, creating customer delight.

• Growth Mindset
  A value which drives and defines us to challenge the status quo by being ambitious, ready to put in extra efforts & demonstrate courage to achieve exceptional results. It is about seeking & creating opportunities to invest in self, fellow colleagues to sharpen their skills and cultivate a high performing culture.

Job Summary

Responsible for:

• Agent Recruitment
• Agent Development
• Meet Business targets
• Customer Centricity

Key Responsibilities / Key Deliverables Agent Recruitment

• Develop various sources of agent hiring & build a team of agents & agent pipeline.
• Conduct activity to enhance existing agent footfall to generate fresh referrals for new agent hiring.
• Implementation of MNYL GOLD process and adhere to the business norms.
• Follow agent 9 pointer hiring mechanism & other hiring norms.

Agent Development

• Ensure product knowledge by MNYL ways of training Field demonstration (FODs).
• Development of agent prospecting habits, calling habits and work habits.
• Work with agent on planning and reviewing of activities and goals. Identify the training needs of the agent and work with Trainers to improve the same.

Meet Business Targets

• Achievement of monthly, quarterly & yearly business plans.
• Improve agent productivity & persistency by regular PRP/IID/GID etc.
• Ensure company's product mix sales ratio and adhere to the business norms.
• Maintain agent proactivity as per business plan.

Customer Centricity

• Be MNYL brand ambassador & a customer champion.
• Follow MNYL sales practice to develop deep customer loyalty.
• Hold periodical customer meet to understand customer pulse & needs. Ensure customer queries are responded to satisfactorily as per MNYL standard.

Desired Competencies

• Sourcing & Selection capability
• Nurturing & Developing talent
• Result orientation
• Customer centricity
• Planning & Execution

MOS:
Achievement of business plan & GPA, Recruitment / Development & Activation of agent as per plan. Persistency as per MNYL grid. Achieve GOLD Score as per MNYL standard. Number of EC/MDRT agents.

Measures of Success

• Achievement of business plan & GPA
• Recruitment / Development & Activation of agent as per plan
• Number of EC/MDRT agents

Hiring Specifications: CLEAN Filter

• C City (have spent a minimum of 4 years in the city)
• L Loyalty (1.5 years of average tenure)
• E Experience (Minimum 2 years for AADM)
• A Age (24 to 38 years for AADM)

N Non-negotiable on CLEAN

Locations: Mumbai, MH, IN

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