Sr. Associate – Services

1 day ago


Coimbatore, Tamil Nadu, India Avantor Full time ₹ 9,00,000 - ₹ 12,00,000 per year
The Opportunity:

Avantor is looking for Sr. Associate – Avantor Services who can manage pre and post billing issues with internal customers. Meet the required SLA for service billing (cycle based/ad hoc) based on schedules. Frequently escalate more complex customer complaints or issues to senior representatives or the Onshore team.

What we're looking for

Education: Any Bachelor's Degree

Experience:

  • 1+ years of experience

Preferred Qualifications:

  • Maintains and manage cycle-based billing for customers and provides resolutions on challenges, concerns, issues within the services network for non-payment of invoices
  • Handles internal customer communication in the processing, expediting, and troubleshooting of customer billing only orders.
  • Owns the customer request and experience from initiation to conclusion.
  • Processes all customer requests through SAP. Utilizes multiple and often complex systems, programs, and monitors to research information.
  • Researches and resolves customer issues, handles requests for credits and other special requests. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth.
  • Follows up with LPS team, and customers on any outstanding issues.
  • Looks for opportunities to provide solutions.
  • Makes recommendations on areas for process improvement.
  • Make decisions based on policies and past precedence, seeking guidance, as necessary.
  • Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.
  • Performs other duties as assigned.

How will you thrive and create an impact:

  • Strong communication skills, both verbal and written
  • Ability to work with members of the immediate team, as well as employees in other departments, while demonstrating the ability to work independently.
  • Proven problem-solving skills and resourcefulness
  • Ability to manage multiple priorities in a fast-paced and complex environment
  • Good organization and time management skills
  • Attentive and active listening abilities
  • Ability to maintain composure and positive attitude during difficult times
  • Intermediate computer skills required; must be able to work in multiple systems concurrently, often using multiple monitors
  • Familiarity with SAP system helpful

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation


  • Sr Associate

    1 week ago


    Coimbatore, Tamil Nadu, India Avantor Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The Opportunity:Avantor is looking for a dynamic, forward-thinking, and experienced Sr. Collections AssociateThis role will be a full-time position based out of our Coimbatore office.Sr. Collections Associate is responsible for collections & finding payment solutions for outstanding accounts receivable dollars from the existing client base and all other...


  • Coimbatore, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Business Support Senior Assoc. At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both...

  • Sr. Associate

    1 day ago


    Coimbatore, Tamil Nadu, India Avantor Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    The Opportunity:Under moderate supervision, provide support to finance function. Responsible for daily transactions, including expenses and payroll. Process payments, maintain cost reports and manage invoices. Update financial spreadsheets with daily transactions, prepare balance sheets and track and reconcile bank statements.Avantor is looking for a...

  • Sr Associate

    4 days ago


    Coimbatore, Tamil Nadu, India Avantor Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    The Opportunity:As per existing JD for Pricing AssociatesTHE OPPORTUNITY: The primary job responsibility of a Sr. Associate Customer pricing is to create Customer conditions in ERP system as requested by the Sales Team abiding to pricing policies and provide the required reports, also be a key resource in taking training for the team and take up quality...


  • Coimbatore, Tamil Nadu, India Kanalii Services Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Immediate hiring for sr. Accounts Executive / AccountantExperience min 4yearssalary - upto 30kJob location - Nava india, Coimbatore.Job Type: Full-timePay: ₹20, ₹30,000.00 per monthEducation:Bachelor's (Preferred)Work Location: In person

  • Sr Associate

    1 day ago


    Coimbatore, Tamil Nadu, India Avantor Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    *The Opportunity:*Avantor is looking for a dynamic, forward-thinking, and experienced Associate to be involved in working in coordination with many internal teams to work to resolve billing-related exceptions and issues and work on the business projects that are key to business.This role will be a full-time position based out of our Coimbatore India office....

  • Sr Associate

    3 days ago


    Coimbatore, Tamil Nadu, India Avantor Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    The OpportunityAvantor is looking for a dynamic, forward-thinking, and experienced Associate to be involved in working in coordination with many internal teams to work to resolve billing-related exceptions and issues and work on the business projects that are key to business.This role will be a full-time position based out of our Coimbatore India office. The...

  • Sr. Associate

    1 week ago


    Coimbatore, Tamil Nadu, India Avantor Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    The Opportunity:Avantor is looking for a dynamic, forward-thinking, and experienced Treasury Associate.This role will be a full-time position based out of our Coimbatore office. The Corporate Card Program Administrator is responsible for overseeing and managing the organization's corporate credit card program. This includes ensuring compliance with internal...

  • Sr. Associate

    2 weeks ago


    Coimbatore, Tamil Nadu, India Avantor Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The Opportunity:Cash Management and Corp Card ManagementAvantor is looking for a dynamic, forward-thinking, and experienced Treasury Associate.This role will be a full-time position based out of our Coimbatore office. The Corporate Card Program Administrator is responsible for overseeing and managing the organization's corporate credit card program. This...


  • Coimbatore, Tamil Nadu, India Eclerx Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Associate Process Manager - FDX Description Job Description Lead and manage a team of 20+ analysts to ensure efficient and smooth daily operations. Drive adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality benchmarks. Oversee shift planning, attendance tracking, and optimal resource allocation...