Customer Service Representative EXPORT ASIA

2 weeks ago

Gurgaon, Haryana, India Integra LifeSciences Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Changing lives. Building Careers.

Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what's possible and making headway to help improve outcomes.

Essential Duties And Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Responsible for ensuring all orders received by fax, email or other sources are processed and acknowledged accurately and promptly upon receipt.
  • Ensure that all customer inquiries, including but not limited to, order status, inventory availability, delivery information, product information, pricing and invoices are resolved satisfactorily; Provide accurate, valid and complete information using the appropriate methods/tools; Track and manage the interactions with the customers from every channel.
  • Identify and understand customer's needs and provide adequate support; Identify and solve problems using available resources. Maintain a current knowledge of products offered in catalogue to support providing basic product information.
  • Handle customer complaints; Complete the required documentation within the time limit and submit to the relevant organization; Arrange the product returns and raise credit notes, where required.
  • Ensure order processing holds are addressed in a timely manner and gather all required documentations necessary to allow shipments
  • Liaise with Distributor within your portfolio on a weekly basis as minimum to support business development.
  • Participate to calls with Sales and distributors to ensure revenue growth and stock management
  • Proactively communicate product availability to customer; Manage backorders, where required, informing the customers of availability dates.
  • Create and distribute daily sales invoices, and weekly backorder report whenever necessary.
  • Process requests for catalogues, price sheets, certificates of origin and copies of invoices.
  • Follow Open order on a daily basis independently and request necessary actions from other departments.
  • Provide support to the sales team: pricing, quotes, service contract offers, product samples, customer call, customer account creation.
  • Liaise with other departments to resolve customer inquiries.
  • Ensure daily, weekly and monthly reporting is carried out as per business requirements.
  • Provide feedback on a daily basis to the team leader / supervisor.
  • Actively engage in projects to improve service levels and customer satisfaction.
  • Perform other related duties as assigned by management.
  • Will be required to work during Indian public and bank holidays, subject to local law

  • Customer Service Representative

    7 days ago

    Gurgaon, Haryana, India Wizfair Travels Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWizfair is a rapidly growing travel brand passionate about providing outstanding travel programs to destinations worldwide. We offer authentically rich experiences, affordable-luxury travel packages, and exemplary client service. Our strong, robust tour operations ensure peace of mind and reliability for travelers. With offices in the...

  • export customer service

    1 week ago

    Gurgaon, Haryana, India Jigson Hospitality Pvt. Ltd. Full time ₹ 3,60,000 - ₹ 4,20,000 per year

    Prepare Commercial Invoice, Packing List (AkzoNobel will provide Invoice, PO, Proforma Invoice, LC (Letter of Credit – if apply)Prepare Freight Certificate (if required), Certificate of Origin (for Bangladesh, Sri Lanka or any other required), Letter of Credit (to be shared along with documents)Implant staff must prepare draft documents and share them with...

  • Export Sales Manager

    1 week ago

    Gurgaon, Haryana, India RadiciGroup Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    RADICI PLASTICS INDIA PVT LTDis the Indian Company of High-Performance Polymers Business Unit, one of the world's leading producers of engineering plastics and a network of production and sales sites located throughout Europe, North America, South America and Asia.The Export Sales Managerwill be responsible for developing and managing sales strategies to...

  • Customer Service Representative

    21 hours ago

    Gurgaon, Haryana, India Kinexa Inc Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative & Business Develpoment Executive located in Gurugram. The Customer Service Representative & Sales will respond to customer inquiries, provide effective and efficient solutions, and ensure customer satisfaction. Daily tasks include handling customer complaints, processing...

  • Customer Service Representative

    2 weeks ago

    Gurgaon, Haryana, India OTHERS LIMITED Full time ₹ 1,80,000 - ₹ 5,40,000 per year

    Hiring for a Blended Process 'Role DescriptionThis is a full-time on-site role for a Customer Service Representative in Gurugram. The Customer Service Representative will be responsible for ensuring customer satisfaction, providing excellent customer support, and delivering a positive customer experience on a daily basis.QualificationsCustomer Service...

  • Customer Service Representative

    1 week ago

    Gurgaon, Haryana, India Maxicus Full time ₹ 20,00,000 - ₹ 40,00,000 per year

    Company DescriptionMaxicus offers tech-enabled BPM services across various industry verticals, leveraging human expertise combined with automation, robotics, cloud, Business Intelligence, and emerging technologies to help businesses thrive in the digital world. We deliver high-quality, personalized services, including customer journeys, back-office support,...

  • Customer Service Representative

    2 weeks ago

    Gurgaon, Haryana, India Baareeki Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Join Baareeki as a Customer Service Representative (Virtual Role) and be the voice of our brand⸻Key Highlights• Role: Customer Service Representative• Type: Full-time (Remote / Virtual)• Work Days: 6 days a week, 8.5 hours/dayResponsibilities:• Handle customer chats & emails• Coordinate with internal teams & logistics partners• Manage returns,...

  • Exports Sales Lead

    2 weeks ago

    Gurgaon, Haryana, India Brainshunt Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Seeking a seasoned Export Sales Lead with 7+ years in FMCG B2B, private label food manufacturing, and export sales. Must manage $5M+ topline, lead distributors in Asia/Africa, excel in forecasting, ROI, NPDs, pricing, and P&L. (FMCG, Private Label)

  • Customer Service Representative

    2 weeks ago

    Gurgaon, Haryana, India Yaper Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Service Representative - FresherLocation: RemoteOpen positions: 2About Yaper:At Yaper, we help people turn their credit cards into assets and start a second income stream. Our app allows users to use their credit cards wisely and earn rewards and cash back.Yaper was founded in the year 2019 and is based out of Gurgaon.As we continue to...

  • Customer Service Representative

    2 weeks ago

    Gurgaon, Haryana, India Latinum HR Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title:Customer Service Representatives / Telesales AssociatesLocation:Noida, Sector 125Industry:Real Estate (Leading Dubai-based Developer)Compensation:Up to ₹8 LPA (based on experience)Shifts:Rotational (including night shifts)Pick and Drop AvailableAbout the RoleWe are hiring energetic and customer-focusedCustomer Service RepresentativesandTelesales...