BRM Support Engineer-Lead I

5 - 7 Years

4 Openings

Pune

Role Proficiency:

Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities

Outcomes:

• Interpret the application/feature/component design to develop the same in accordance with specifications.

• Code debug test document and communicate product/component/feature development stages.

• Validate results with user representatives; integrates and commissions the overall solution

• Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions

• Optimises efficiency cost and quality.

• Influence and improve customer satisfaction

• Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures of Outcomes:

• Adherence to engineering process and standards (coding standards)

• Adherence to project schedule / timelines

• Number of technical issues uncovered during the execution of the project

• Number of defects in the code

• Number of defects post delivery

• Number of non compliance issues

• On time completion of mandatory compliance trainings

Outputs Expected:

Code:

• Code as per design

• Follow coding standards
  
  templates and checklists

• Review code – for team and peers

Documentation:

• Create/review templates
  
  checklists
  
  guidelines
  
  standards for design/process/development

• Create/review deliverable documents. Design documentation
  
  r and requirements
  
  test cases/results

Configure:

• Define and govern configuration management plan

• Ensure compliance from the team

Test:

• Review and create unit test cases
  
  scenarios and execution

• Review test plan created by testing team

• Provide clarifications to the testing team

Domain relevance:

• Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client.

• Learn more about the customer domain identifying opportunities to provide valuable addition to customers

• Complete relevant domain certifications

Manage Project:

• Manage delivery of modules and/or manage user stories

Manage Defects:

• Perform defect RCA and mitigation

• Identify defect trends and take proactive measures to improve quality

Estimate:

• Create and provide input for effort estimation for projects

Manage knowledge:

• Consume and contribute to project related documents
  
  share point
  
  libraries and client universities

• Review the reusable documents created by the team

Release:

• Execute and monitor release process

Design:

• Contribute to creation of design (HLD
  
  LLD
  
  SAD)/architecture for Applications/Features/Business Components/Data Models

Interface with Customer:

• Clarify requirements and provide guidance to development team

• Present design options to customers

• Conduct product demos

Manage Team:

• Set FAST goals and provide feedback

• Understand aspirations of team members and provide guidance
  
  opportunities
  
  etc

• Ensure team is engaged in project

Certifications:

• Take relevant domain/technology certification

Skill Examples:

• Explain and communicate the design / development to the customer

• Perform and evaluate test results against product specifications

• Break down complex problems into logical components

• Develop user interfaces business software components

• Use data models

• Estimate time and effort required for developing / debugging features / components

• Perform and evaluate test in the customer or target environment

• Make quick decisions on technical/project related challenges

• Manage a Team mentor and handle people related issues in team

• Maintain high motivation levels and positive dynamics in the team.

• Interface with other teams designers and other parallel practices

• Set goals for self and team. Provide feedback to team members

• Create and articulate impactful technical presentations

• Follow high level of business etiquette in emails and other business communication

• Drive conference calls with customers addressing customer questions

• Proactively ask for and offer help

• Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.

• Build confidence with customers by meeting the deliverables on time with quality.

• Estimate time and effort resources required for developing / debugging features / components

• Make on appropriate utilization of Software / Hardware's.

• Strong analytical and problem-solving abilities

Knowledge Examples:

• Appropriate software programs / modules

• Functional and technical designing

• Programming languages – proficient in multiple skill clusters
• DBMS
• Operating Systems and software platforms
• Software Development Life Cycle
• Agile – Scrum or Kanban Methods
• Integrated development environment (IDE)
• Rapid application development (RAD)
• Modelling technology and languages
• Interface definition languages (IDL)
• Knowledge of customer domain and deep understanding of sub domain where problem is solved

Additional Comments:

• Day to day production support operations for Oracle Billing & Revenue Management billing platform including upstream & downstream systems.
• Research, diagnose, troubleshoot and identify solutions to resolve reported issues which includes BRM application architecture/security/infrastructure.
• Manage ticket System Support response and resolution times with defined SLOs.
• Supervise the Level 1 Support Team Engineers and implement a continuous training plan to keep them up to date on technical knowledge.
• Define, track and report on team metrics in alignment with management expectations.
• Define System Support processes for 24x7x365.
• Provide prompt and accurate feedback to business stakeholders, with proactive communication Job Description: We are currently looking for an exceptional candidate to help with production support operations for Oracle Billing & Revenue Management platform. The candidate will be primarily responsible for production support and involved in all phases of SDLC including Detailed Design, Development, Unit/Dev Integration testing, QA support. The candidate is expected to help triage & be involved with any production issues that arise on a day-to-day basis. The candidate is expected to be hands-on in the production support area and should be able to perform with minimal supervision. Duties: Perform all production support activities, including analyzing any issue tickets, resolving issues, conducting root cause analysis as required Responsible for ensuring application systems are in compliance to security, audit policies, and procedures Be involved during the architecture phase of projects and provide technical input as required Provide support for Oracle BRM systems for various projects around the globe Provide support for detailed design (application/system/network/DB) as necessitated by the project while ensuring complete architectural compliance Provide support for ensuring proper unit testing and/or dev integration testing is carried out and is 100% automated to help with creating a continuous integration environment Set & maintain very high quality in design, code and build quality and continuously strive to improve on the standards Assist QA and Production Support in troubleshooting technical issues and develop code fixes. Prepare reports, manuals, and other documentation on the status, operation and maintenance of software Follow the SLA for issues with respect to the severity Establish a strategy of continuous delivery risk management that enables proactive decisions and actions throughout the delivery life cycle. Measure and improve delivery productivity for all P1 and P2 support engineers. Participate in architecture, design, and code reviews with the software development teams. Collaborate with other support engineers to plan and organize the development of our systems. Proactively identify issues within the system or within international BU operations and/or infrastructure, security concerns, data concerns, and create a remediation plan to solve the issue permanently. Proactively creating tickets/escalation when needs are identified to correct recurrent issues with BU's; as well as modernize technology in application stack. Support, Manage, Optimize and Monitor all profiles, rules, configuration, certificates and software licenses on all environments and take appropriate action in the event of non-compliance with security requirements. Other duties as assigned Qualifications: A Bachelor's degree in Computer Science or related discipline with a significant software development component. 5-7 years of Production Support/ Software development experience using C/C++ and/or Java. 6+ years of experience with Oracle BRM (Portal Infranet/Integrate Billing Solution) 7.x is a must. Experience with BRM PCM C/Java development and customizations. Experience configuring and using various tools like Oracle Mediation Controller and integrating with third party apps like Vertex (O Series), payment processing systems (Chase Paymentech preferred), Invoice extraction systems & Oracle EBS (R12) is required. Experience in automating the jobs is a big plus Knowledge of data model and experience working with data warehouse feeds is required Experience with Oracle RDBMS database software and Oracle Weblogic. Experience with Unix/Linux operating systems and Bash/Korn Shell Scripting. Solid communication, organizational, and project management skills are required. Experience with data migration, import, and legacy conversion is valuable. Proven debugging and problem solving skills.

Oracle Brm,Support,shell scripting,Rdbms

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