BRM Support Engineer--Lead I

Role Description
Role Proficiency:

Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities

Outcomes

• Interpret the application/feature/component design to develop the same in accordance with specifications.
• Code debug test document and communicate product/component/feature development stages.
• Validate results with user representatives; integrates and commissions the overall solution
• Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions
• Optimises efficiency cost and quality.
• Influence and improve customer satisfaction
• Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures Of Outcomes

• Adherence to engineering process and standards (coding standards)
• Adherence to project schedule / timelines
• Number of technical issues uncovered during the execution of the project
• Number of defects in the code
• Number of defects post delivery
• Number of non compliance issues
• On time completion of mandatory compliance trainings

Code
Outputs Expected:

• Code as per design
• Follow coding standards templates and checklists
• Review code – for team and peers

Documentation

• Create/review templates checklists guidelines standards for design/process/development
• Create/review deliverable documents. Design documentation r and requirements test cases/results

Configure

• Define and govern configuration management plan
• Ensure compliance from the team

Test

• Review and create unit test cases scenarios and execution
• Review test plan created by testing team
• Provide clarifications to the testing team

Domain Relevance

• Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client.
• Learn more about the customer domain identifying opportunities to provide valuable addition to customers
• Complete relevant domain certifications

Manage Project

• Manage delivery of modules and/or manage user stories

Manage Defects

• Perform defect RCA and mitigation
• Identify defect trends and take proactive measures to improve quality

Estimate

• Create and provide input for effort estimation for projects

Manage Knowledge

• Consume and contribute to project related documents share point libraries and client universities
• Review the reusable documents created by the team

Release

• Execute and monitor release process

Design

• Contribute to creation of design (HLD LLD SAD)/architecture for Applications/Features/Business Components/Data Models

Interface With Customer

• Clarify requirements and provide guidance to development team
• Present design options to customers
• Conduct product demos

Manage Team

• Set FAST goals and provide feedback
• Understand aspirations of team members and provide guidance opportunities etc
• Ensure team is engaged in project

Certifications

• Take relevant domain/technology certification

Skill Examples

• Explain and communicate the design / development to the customer
• Perform and evaluate test results against product specifications
• Break down complex problems into logical components
• Develop user interfaces business software components
• Use data models
• Estimate time and effort required for developing / debugging features / components
• Perform and evaluate test in the customer or target environment
• Make quick decisions on technical/project related challenges
• Manage a Team mentor and handle people related issues in team
• Maintain high motivation levels and positive dynamics in the team.
• Interface with other teams designers and other parallel practices
• Set goals for self and team. Provide feedback to team members
• Create and articulate impactful technical presentations
• Follow high level of business etiquette in emails and other business communication
• Drive conference calls with customers addressing customer questions
• Proactively ask for and offer help
• Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.
• Build confidence with customers by meeting the deliverables on time with quality.
• Estimate time and effort resources required for developing / debugging features / components
• Make on appropriate utilization of Software / Hardware's.
• Strong analytical and problem-solving abilities

Knowledge Examples

• Appropriate software programs / modules

• Functional and technical designing

• Programming languages – proficient in multiple skill clusters
• DBMS
• Operating Systems and software platforms
• Software Development Life Cycle
• Agile – Scrum or Kanban Methods
• Integrated development environment (IDE)
• Rapid application development (RAD)
• Modelling technology and languages
• Interface definition languages (IDL)
• Knowledge of customer domain and deep understanding of sub domain where problem is solved

Additional Comments

• Day to day production support operations for Oracle Billing & Revenue Management billing platform including upstream & downstream systems.
• Research, diagnose, troubleshoot and identify solutions to resolve reported issues which includes BRM application architecture/security/infrastructure.
• Manage ticket System Support response and resolution times with defined SLOs.
• Supervise the Level 1 Support Team Engineers and implement a continuous training plan to keep them up to date on technical knowledge.
• Define, track and report on team metrics in alignment with management expectations.
• Define System Support processes for 24x7x365.
• Provide prompt and accurate feedback to business stakeholders, with proactive communication Job Description: We are currently looking for an exceptional candidate to help with production support operations for Oracle Billing & Revenue Management platform. The candidate will be primarily responsible for production support and involved in all phases of SDLC including Detailed Design, Development, Unit/Dev Integration testing, QA support. The candidate is expected to help triage & be involved with any production issues that arise on a day-to-day basis. The candidate is expected to be hands-on in the production support area and should be able to perform with minimal supervision. Duties:
• Perform all production support activities, including analyzing any issue tickets, resolving issues, conducting root cause analysis as required
• Responsible for ensuring application systems are in compliance to security, audit policies, and procedures
• Be involved during the architecture phase of projects and provide technical input as required
• Provide support for Oracle BRM systems for various projects around the globe
• Provide support for detailed design (application/system/network/DB) as necessitated by the project while ensuring complete architectural compliance
• Provide support for ensuring proper unit testing and/or dev integration testing is carried out and is 100% automated to help with creating a continuous integration environment
• Set & maintain very high quality in design, code and build quality and continuously strive to improve on the standards
• Assist QA and Production Support in troubleshooting technical issues and develop code fixes.
• Prepare reports, manuals, and other documentation on the status, operation and maintenance of software
• Follow the SLA for issues with respect to the severity
• Establish a strategy of continuous delivery risk management that enables proactive decisions and actions throughout the delivery life cycle.
• Measure and improve delivery productivity for all P1 and P2 support engineers.
• Participate in architecture, design, and code reviews with the software development teams.
• Collaborate with other support engineers to plan and organize the development of our systems.
• Proactively identify issues within the system or within international BU operations and/or infrastructure, security concerns, data concerns, and create a remediation plan to solve the issue permanently.
• Proactively creating tickets/escalation when needs are identified to correct recurrent issues with BU's; as well as modernize technology in application stack.
• Support, Manage, Optimize and Monitor all profiles, rules, configuration, certificates and software licenses on all environments and take appropriate action in the event of non-compliance with security requirements.
• Other duties as assigned Qualifications:
• A Bachelor's degree in Computer Science or related discipline with a significant software development component.
• 5-7 years of Production Support/ Software development experience using C/C++ and/or Java.
• 6+ years of experience with Oracle BRM (Portal Infranet/Integrate Billing Solution) 7.x is a must.
• Experience with BRM PCM C/Java development and customizations.
• Experience configuring and using various tools like Oracle Mediation Controller and integrating with third party apps like Vertex (O Series), payment processing systems (Chase Paymentech preferred), Invoice extraction systems & Oracle EBS (R12) is required.
• Experience in automating the jobs is a big plus
• Knowledge of data model and experience working with data warehouse feeds is required
• Experience with Oracle RDBMS database software and Oracle Weblogic.
• Experience with Unix/Linux operating systems and Bash/Korn Shell Scripting.
• Solid communication, organizational, and project management skills are required.
• Experience with data migration, import, and legacy conversion is valuable.
• Proven debugging and problem solving skills.

Skills
Oracle Brm,Support,shell scripting,Rdbms