Senior BRM Support

Equifax is currently looking for an exceptional candidate to help with production support operations for Oracle Billing & Revenue Management platform. The candidate will be primarily responsible for production support and involved in all phases of SDLC including Detailed Design, Development, Unit/Dev Integration testing, QA support. The candidate is expected to help triage & be involved with any production issues that arise on a day-to-day basis. The candidate is expected to be hands-on in the production support area and should be able to perform with minimal supervision.

Duties:

• Perform all production support activities, including analyzing any issue tickets, resolving issues, conducting root cause analysis as required
• Responsible for ensuring application systems are in compliance to security, audit policies, and procedures
• Be involved during the architecture phase of projects and provide technical input as required
• Provide support for Oracle BRM systems for various projects around the globe
• Provide support for detailed design (application/system/network/DB) as necessitated by the project while ensuring complete architectural compliance
• Provide support for ensuring proper unit testing and/or dev integration testing is carried out and is 100% automated to help with creating a continuous integration environment
• Set & maintain very high quality in design, code and build quality and continuously strive to improve on the standards
• Assist QA and Production Support in troubleshooting technical issues and develop code fixes.
• Prepare reports, manuals, and other documentation on the status, operation and maintenance of software
• Follow the SLA for issues with respect to the severity
• Establish a strategy of continuous delivery risk management that enables proactive decisions and actions throughout the delivery life cycle.
• Measure and improve delivery productivity for all P1 and P2 support engineers.
• Participate in architecture, design, and code reviews with the software development teams.
• Collaborate with other support engineers to plan and organize the development of our systems.
• Proactively identify issues within the system or within international BU operations and/or infrastructure, security concerns, data concerns, and create a remediation plan to solve the issue permanently.
• Proactively creating tickets/escalation when needs are identified to correct recurrent issues with BU's; as well as modernize technology in application stack.
• Support, Manage, Optimize and Monitor all profiles, rules, configuration, certificates and software licenses on all environments and take appropriate action in the event of non-compliance with security requirements.
• Other duties as assigned

Qualifications:

• A Bachelor's degree in Computer Science or related discipline with a significant software development component.
• 5-7 years of Production Support/ Software development experience using C/C++ and/or Java.
• 6+ years of experience with Oracle BRM (Portal Infranet/Integrate Billing Solution) 7.x is a must.
• Experience with BRM PCM C/Java development and customizations.
• Experience configuring and using various tools like Oracle Mediation Controller and integrating with third party apps like Vertex (O Series), payment processing systems (Chase Paymentech preferred), Invoice extraction systems & Oracle EBS (R12) is required.
• Experience in automating the jobs is a big plus
• Knowledge of data model and experience working with data warehouse feeds is required
• Experience with Oracle RDBMS database software and Oracle Weblogic.
• Experience with Unix/Linux operating systems and Bash/Korn Shell Scripting.
• Solid communication, organizational, and project management skills are required.
• Experience with data migration, import, and legacy conversion is valuable.
• Proven debugging and problem solving skills.