Customer Success Manager

5 hours ago

Pune, Maharashtra, India Intangles Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Responsibilities

  • Develop a deep relationship with the customer and an understanding of their unique requirements pertaining to Fleet management
  • Map and build relationships with key stakeholders for your accounts to ensure they are engaged with us throughout the year
  • Be a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefits
  • Drive adoption and consumption of telematics parameters at the customer's end, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell)
  • Be the customer's voice within Intangles providing feedback to our Video Telematics and Product team to develop/identify new features and advocate for our customer's needs (services, support, product management, executive alignment)
  • Conduct MBRs/QBRs and document notes, MoMs, RCAs and manage escalations with customers and driving them internally across different teams
  • Identify opportunities for customer references, testimonials and case studies
  • You will be required to travel on-demand to a customer site for short visits

What We Are Looking For

  • Minimum 5 years of experience in customer success serving Key and Enterprise level customers
  • Prior experience working at a B2B SaaS or Vehicle Telematics Technology provider preferred
  • Has prior sales experience or feels comfortable selling
  • Process-oriented and analytical
  • Previous experience using CRM tools, ticketing software and other tech enablement preferred
  • Advanced knowledge of Microsoft Excel and Word
  • Passion for solving client challenges and commitment to client delight
  • Proven ability to coach, mentor, and develop individual contributors
  • Naturally curious, with excellent critical-thinking skills

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