Lead Assistant Manager

1 day ago

Bengaluru, Karnataka, India EXL Talent Acquisition Team Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Responsibility Areas including preferred Skills and ExperiencePerform all HR related activities from Hire to Retire including, Dispute Management, Exception handling, Quality audits and Reporting and Month-end deliverables.Have good understanding of all HR modules on ERPsAccountable and responsible for any critical or risk involved cases to ensure a quick and timely responseDay to day team & process management experienceAccountable to ensure noise free delivery in operations including queue managementStrive to exceed SLA and accuracy parametersAcumen for quality and improving timelinesDrive weekly dashboards call with the client stakeholdersTo ensure resourcing for the month in line with volume predictionDisplay excellent people management skills and ensure all compliance requirements are met as per company policy in a timely manner ;Identify training needs, arrange trainings and evaluate post training performance ;Have flair for process improvements and automation opportunitiesGood MS Office knowledgeUndertake additional responsibilities and display leadership qualities ; ;Competencies: ;Knowledge of the process and systems ;High level of computer proficiency and excellent MIS skills ;Ability to coach and give feedback on an ongoing basis ;Clear written and verbal communication ;High level of Customer Service and Quality Orientation ;Strong Communication and Motivational Skills ;Ability to lead in a continually challenging environmentEffectively plan, prioritize and execute everyday floor operations ;Eligibility Criteria: ;Good communication skills both written and verbalShould have 4-6 Years of experience ;Should have experience of managing a team of 15 to 20 membersExperience in SAP/ServiceNow and SuccessFactors ;and all HR related platformsShould have excellent comprehension skillsAttention and eye for detail and accuracyDemonstrates good time management and organizational skills

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