Tellecaller
2 weeks ago
We are looking for an enthusiastic and confident Telecaller to handle inbound and outbound calls, explain courses and services to prospective students/customers, and convert inquiries into admissions or sales. The ideal candidate should have excellent communication skills, a pleasant personality, and the ability to build good customer relationships over the phone.
Key Responsibilities:
- Make outbound calls to potential leads, inquiries, and existing customers.
- Explain institute courses, programs, and services in a clear and engaging manner.
- Follow up with interested candidates via calls, WhatsApp, or emails.
- Handle incoming inquiries and provide accurate information.
- Maintain and update daily call records and follow-up reports in CRM or Excel.
- Achieve daily, weekly, and monthly targets for calls and conversions.
- Coordinate with the counseling/admissions team to schedule appointments or demos.
- Gather feedback and provide suggestions for marketing improvement.
- Ensure high levels of customer satisfaction through professional communication.
Required Skills & Competencies:
- Excellent verbal communication in English and Hindi (additional regional language is a plus).
- Good listening and convincing ability.
- Basic knowledge of computers, Excel, and CRM software.
- Positive attitude, polite tone, and patience while handling calls.
- Ability to work in a target-driven environment.
- Good team coordination and follow-up skills.
Qualification & Experience:
- Minimum Qualification: 12th Pass / Graduate in any stream.
- Experience: 0–3 years (Freshers with good communication skills can also apply).
- Experience in education, training, or service industry will be preferred.
Job Types: Full-time, Permanent, Fresher
Pay: ₹10, ₹15,000.00 per month
Work Location: In person
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