IT Manager

2 weeks ago

Bangalore Rural Bengaluru, India Ghodawat Retail Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities

  • Own the implementation, configuration, support, and optimization of POS systems across the retail network.
  • Lead NSO IT setup including POS terminals, billing systems, network, surveillance, display devices, and integration readiness.
  • Coordinate with cross-functional teams (Store Ops, Projects, Procurement, Merchandising) and external vendors to ensure smooth technology rollout during store launches.
  • Drive and monitor integrations between POS, SAP B1, WMS, ARS, and other retail systems ensuring real-time sync and data integrity.
  • Track and manage project plans, issue logs, change requests, and escalations for all retail IT initiatives.
  • Prepare documentation, training modules, and performance dashboards to drive adoption and process compliance
  • Provide day-to-day technical support to stores, DCs, and HO for POS systems, printers, scanners, barcode devices, CCTV, and digital signage.
  • Coordinate and execute New Store Opening (NSO) IT setup, including wiring, network configuration, system imaging, and device provisioning.
  • Install, configure, and troubleshoot POS terminals, LAN/WAN setups, biometric systems, and basic SAP B1 integration checkpoints.
  • Liaise with vendors for hardware replacements, preventive maintenance, and AMC follow-ups.
  • Monitor uptime, resolve store escalations, and close tickets within defined SLAs using centralized ticketing systems.
  • Maintain IT asset documentation, configuration logs, and user training for local teams.
  • Perform on-site visits in case of critical incidents or store IT handovers during launch.

Preferred candidate profile

  • Bachelors in IT, Computer Science, or related field; MBA is a plus.
  • 8–12 years of experience in IT within retail, with core focus on POS systems, store rollout support, and infrastructure planning.
  • Proven expertise in POS software/hardware management, multi-location IT coordination, and vendor handling.
  • Past involvement in NSO projects including pre-opening planning, deployment, and post-go-live support.

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