Team Leader
1 day ago
Job Description:
Job Description:
Position: 2
Experience: 5yrs as Team Lead-Operations
Job Type: Permanent
Job location: Pune (Magarpatta City).
Shift: Day /Night
Working Days: 5 days working (Mon- Fri)
Notice: Immediate Joiners
Work from office mandatory
Job Description:
- At least 5 years of working experience as team lead .
- Flexible working in different time shifts, work extended hours and holidays if required
- Client interaction experience (verbal /written communication)
- Well versed with team handling, co-ordination with team members and drive production with highest quality
- Work under pressure and deliver results.
- Well versed with MS Office (Microsoft Excel)
KRA's
- Day to day production needs to be completed before TAT as per client requirement.
- See that production and quality targets are achieved which are set by the client.
- Managing Staffing, leaves and absenteeism of the employees., Managing shrinkage for the team.
- Training new hires and also assisting them throughout OJT.
- Process related assistance and process improvement actions.
- Well versed with US Client interaction through mails/calls
- Handling conference calls from onshore team for new process which come in.
- Conducting huddles and meetings with the team to discuss updates and other issues.
- Process opportunities identified and raised, communicate with the Ops Managers for the same.
- Manage quarterly performance review for the team and shared timely feedback with employee through one on one.
- Conducted sessions for the bottom quartile candidates, coached and identified issues and helped correct the same.
- Identified "PIP" need and communicate the same with HR and Ops Manager through mails.
- Managing the team performance in terms of customer satisfaction, quality, AHT and all other parameters.
- Preparing daily, weekly and monthly production and Quality reports, billing reports and share with the management.
- Manage team performance review.
- Ready to stretch as per business requirement
- Staffing and conducting interviews for as per process requirement.
Selection Methodology:
Operational round (Personal Interview)
Interview Methodology
- Aptitude & basic typing test/excel test
- Operations Round
Please Note
- Graduate in any field is mandatory.
We are looking for immediate joiners only
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