Project Coordinator

4 hours ago

Ahmedabad, Gujarat, India ae661e35-7f0a-4d91-b585-ea570c8e8b29 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Summary:

We are looking for a proactive and accountable Network Coordinator to support and manage scheduling and coordination of Nurse Practitioners (NPs). This role requires strong operational skills, ownership mindset, and prior experience in managing teams or leading processes. The Network Coordinator will be responsible for ensuring optimal utilization of NPs, handling cancellations, facilitating screening requirements, and maintaining effective communication with internal stakeholders

Key Responsibilities:

  • End-to-End Coordination of NP Schedules: Ensure all assigned NPs are effectively scheduled with appropriate appointments, considering geography, availability, and visit type.
  • Utilization & Performance Monitoring: Track daily productivity, appointment status, and time utilization of assigned NPs to meet departmental performance targets.
  • Pre-Visit & Post-Visit Follow-ups: Manage cancellations (pre- and post-visit), reschedules, and flag repeated issues to improve first-time success rate.
  • Screening Checks: Ensure screenings are properly scheduled and completed before all home visits.
  • Stakeholder Collaboration: Work closely with the Planning Team, Contact Center, and Clinical Ops to ensure seamless execution.
  • Reporting & Documentation: Maintain accurate trackers and provide regular updates on NP performance, cancellations, and escalations.
  • Process Improvement: Identify and suggest process enhancements to improve scheduling efficiency and NP productivity.
  • Leadership & Accountability: Take initiative and accountability for assigned NPs performance. Lead communication, issue resolution, and daily rhythm with minimal supervision.
  • Backup Team Lead Support: Act as a backup to the team lead if needed; help onboard new NP Coordinators and support team-level tasks.

Required Qualifications:

  • Bachelor's degree in any discipline (Healthcare, Business Administration preferred).
  • 2-4 years of experience in a healthcare process, coordination, or scheduling role.
  • 1+ years of team leading or team handling experience (formally or informally), with an ability to take ownership and guide peers.
  • Strong verbal and written communication in English.
  • Excellent organizational skills, attention to detail, and ability to multitask.
  • Experience using MS Excel, Google Sheets, and coordination tools (Genesys, Salesforce, or similar systems preferred but not mandatory).
  • Ability to work independently, meet deadlines, and manage escalations effectively.

Preferred Skills:

  • Experience working with U.S. healthcare clients or in a healthcare BPO/KPO.
  • Familiarity with provider scheduling, appointment setting, or call center environments.
  • Comfort working in fast-paced, cross-functional environments.

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