Customer Support Executive

6 days ago

Gurgaon, Haryana, India Policybazaar Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Job description

Customer Service Executive

Location: Gurugram, Haryana

Contact Person - HR Kusum

Contact Mode or mail at

Interview Mode- Only Face-to-Face (No Virtual Interviews)

Qualification- 0-3 yrs (Freshers are welcome)

Job description

is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

  • Handle inbound and outbound calls to address customer queries and concerns.
  • Provide accurate information regarding insurance policies, premium calculations, and policy status.
  • Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
  • Maintain customer records by updating information in the CRM system.
  • Ensure customer satisfaction through professional communication and problem-solving.
  • Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:

  • Excellent communication skills (verbal and written) in English and Hindi.
  • Ability to handle customer queries efficiently and politely.
  • Basic computer knowledge and proficiency in MS Office and email.
  • Patience and empathy to manage difficult or irate customers.
  • Prior experience in a call center or customer support role is a plus.
  • Freshers and experienced both can apply
  • Minimum education: Graduate
  • Salary package 2.5 LPA to 4 LPA

Interested candidates can share their resume with

or Whatsapp to

Regards,

HR Kusum

Policybazaar

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