Team Leader – Telecalling

7 days ago


Pune, Maharashtra, India SwipeLoan Full time

"This is a hardcore domestic tele-sales role with strict hourly targets. Please apply only if you have experience managing ground-level Indian telecallers."

Location: Pune (Work from Office)

Experience: 3-5 years (Domestic Telecalling / Subscription / Fintech / BFSI / Edtech preferred)

Team Size: 20 currently → scaling to 40–50

Salary: ₹30,000 – ₹40,000 (Fixed)

Incentives: Performance-linked (Team Achievement Based)

Employment Type: Full-time

Role Overview

We are hiring a hands-on, aggressive Team Leader who can control, push, monitor, and deliver daily sales numbers from a domestic telecalling team selling low-ticket subscription plans to Tier-2 & Tier-3 customers.

This role is not suitable for candidates from international sales / corporate BPO environments.

We need a street-smart executor, not a presentation manager.

Key Responsibilities:

Team & Target Management

Handle 15–50 in-house telecallers

Assign hourly, daily & monthly targets

Ensure minimum hourly productivity (e.g. 4 paid subscriptions/hour/agent)

Track real-time performance and take immediate action if numbers drop

Strict Monitoring & Discipline:

Monitor call logs, talk time, and conversion

Ensure no idle time, no distractions

Maintain punctuality, attendance & break discipline

Correct, warn, or escalate underperformers when required

Sales Execution:

Drive daily paid subscription targets

Ensure correct commitment & pitch

Reduce wrong promises, refunds & customer escalations

Personally take calls if required to push numbers

Coaching & Control:

Train agents on: Correct pitch, Objection handling,

Trial-to-paid conversion

Do floor-level supervision, not desk management

Daily huddle + hourly check-ins

Reporting:

Maintain: Hourly conversion report, Daily sales MIS

Team vs individual performance

Share clear numbers with management daily

Mandatory Requirements:

Minimum 3 years experience as:

Team Leader / Floor Supervisor / Senior Telecaller (Domestic)

Experience handling blue-collar / semi-skilled / Tier-2 & Tier-3 customers

Experience managing hard targets & low-ticket sales

Strong command over Hindi / Marathi (English basic is sufficient)

Comfortable with:

Pressure

Rejections

Continuous follow-ups

Basic Excel / Google Sheets knowledge

What We Are NOT Looking For :

International sales / US/UK process

Large BPO TLs managing 60–70 people only on reports

Over-polished, corporate-style managers

Candidates unwilling to enforce discipline

Working Days & Timings:

7 days working ( Roaster Model )

9:30 AM – 6:30 PM

Saturday & Sunday working mandatory

Performance Expectations:

Team must consistently achieve 30–40 paid subscriptions/agent/day

Immediate action on low performers

No excuse culture – numbers matter

Why Join SwipeLoan:

Fast-growing fintech platform

Direct visibility with founders

Opportunity to grow into Sales Manager / City Head

Incentives linked to real results, not just attendance



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